Re: Purchased Item not appearing in Purchase History
Try to download it from here: http://store.thesims3.com/montevista.html
Have you logged out and back into the webpage to see if that makes the world show up in the purchase history ?
Forum Discussion
2 Replies
It's a day later and Monte Vista still isn't appearing on my Purchase History.
My Billing History shows the 100 free Simpoints, which I was able to redeem, but no Monte Vista.
I have the option to download on Sims3.com, which seemed to download it.
I also have Monte Vista on my Launcher, but running the Install Option it gives me an error "Sims 3 has encountered a problem and needs to close."
Contact Customer Support for the not showing up in purchse history.
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the option so show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.htm---
As for the launcher issue, try the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/
