Re: Purchased Sims 3 in 2009 how do I download??

You can download the game throught the Origin Client which you can download here: http://origin.com/download. Log in the client, it should be there for you to download.

If it's not, you need to contact Customer support

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Beware that there's no longer an Email option