I'm not sure that either hand knows what the other is doing. I get about the product codes, which is aggravating. However, as for the recovery of an account, I got emails that stated they had done a recovery, yet I log in and here I am responding to you. Make sense to you?
Community ManagerHi
I'm afraid I don't understand what you mean @only1alleycat07, but when there's two accounts involved it tends to become confusing very quickly.
For this matter, you will need to get in contact with the EA Help Support team asap as we can't assist with account recovery cases on the forum. Please send in a Help ticket to the support team and if the option is available, try for a callback: https://help.ea.com/en/contact-us/ . I personally find chatting over the phone to be easier when it comes to explaining issues and if there's any parts that don't make sense, you'll already be in touch with the agent live to be able to ask for more clarification.
