Forum Discussion

rumbutter's avatar
rumbutter
Hero (Retired)
12 years ago

Re: Says 'not sure if authorized disc'

to contact CS  for this issue

1.https://help.ea.com/en/contact-us/

 2.Click on the orange NEXT button  

3.Select a platform  

4.Click on the orange NEXT button  

5.Select a topic and describe your problem in a few words  

6.Click on the orange NEXT button  

7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

2 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    12 years ago

    Do you have any disc emulation software (daemon tools, etc) software installed. It does not have to be running as the device driver causes this.

  • Anonymous's avatar
    Anonymous
    12 years ago

    I did, and got help by phone.

    They suggested I uninstall it and download from Origin instead. After I did I got errormessage that basicly said 'Something is wrong, the game can't play'.

    I have now uninstalled the downloaded version, rebooted my copmuter and am reinstalling the disc. If this isn't working... Well, you'll hear from me.

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