Forum Discussion

Rising Newcomer

Re: Sims 3 - Packs missing from EA app

Hello,

I am facing a severe license issue with my Sims 3 expansion packs. All my packs are suddenly missing. In the EA App, they are only showing the option to Buy instead of Download, and they are also completely gone from my Purchase History on the official Sims 3 Store website.In my EA App order history, the purchase receipts are only listed as cryptic SC0 entries. Because of this, I cannot read or decode them myself to see which pack belongs to which code.I already contacted the EA Live Chat Support, but they directed me to the forums. Since the system seems to have unlinked my licenses, I need a Community Manager to look into my account and manually unlock/reactivate my expansion packs.Please let me know how we can proceed so you can check my SC0 account data and restore my games.

Thank you for your help.

1 Reply

Freggi-Liz
Hero+
4 days ago
Hi Zytecc

We only speak German here; I'm moving your post to the english The Sims 3 forum.

Clear the EA App cache.

Check that you are logged in with the same account used to purchase the game and addons.

Make sure you are actually in your library and check your filter settings.

Try verifying your games via The Sims 3 website -> www.thesims3.com

For further assistance, contact Support, as only they can resolve account-related issues.

I hope this is helpful for you!

/Liz