@shannara76 Please manually reinstall DirectX 9, as described here:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
You don't need to uninstall anything; just run the installer over the top and restart your computer.
If that doesn't help, please reinstall .NET Framework 3.5. Hit Windows key-R, enter "appwiz.cpl" without quotes, click "Turn Windows features on or off," and you'll see .NET 3.5 near the top of the list of features. Click the filled-in box to uninstall, and restart your computer. Then repeat the process, except this time, click the now-empty box to reinstall, and restart again.
If that doesn't help either, please uninstall and reinstall VC++ 2005 x86. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on the 2005 version, and select Uninstall. You can get a fresh copy directly from Microsoft:
https://www.microsoft.com/en-us/download/details.aspx?id=26347
You only need the x86 version, not the other two. Restart your computer after installing and before trying to play.
If you get the same error, or a different one, please post a screenshot. Please also post a new dxdiag either way.
So I tried all that you said, still no joy. I'm attaching a SS of the error and another DxDiag as well. I haven't moved my old game from the desktop folder you had me do prior to this latest. I wasn't sure if I was or not, so I didn't.
Again, let me thank you for your work on this, I really appreciate it.
Shan
@shannara76 Please run a couple of checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If you get the same error, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. That goes for Asus software too—it doesn't need to be running for this test. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Please do leave your Sims 3 user folder on the desktop for now. Until the game is working again, it's best not to reintroduce any potential source of error.
So this is what it said after I did the sfc/scannow stuff. "Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag." I'm about to restart my computer and do the rest of the stuff you said, I'll let you know what happens after that.
Again, thank you so much!
@shannara76 Please uninstall VC++ 2005 again, then run the installer as an admin: right-click the installer and select "Run as administrator."
If that doesn't help, please run a Windows repair install, as described here:
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
If you still can't play, please look for any new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after you've done the steps I listed. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hi Puzzlezaddict,
I figured out what was causing me the problems. My antivirus software was screwing stuff up. I'll just have to switch that off when I want to play The Sims3. I wanna thank you for all you help with trying to figure this out. Thank you for all that you are doing in helping all of us fix the problems we are experiencing, it's greatly appreciated.
Thanks Again
Shannara76
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