Re: Sims 3 Crashing to desktop 2021
@Teaflingg Your Control Panel settings are working, but your graphics card has the lowest possible rating. It's easiest to start from scratch with the .sgr files, so please trash the ones you have now and put the originals back. If you don't have original copies, repair the game in Origin (open your game library, right-click on the Sims 3 icon, select Repair) to put them back.
Note: These instructions only apply to and will only work for the original poster's graphics card. If you'd like help getting your own card recognized, please post the same information from deviceconfig and ask for help.
Open graphicscards.sgr (Notepad works fine), and crtl-F to search for 10de. That will take you to these lines:
vendor "NVIDIA" 0x10b4 0x12d2 0x10de
card 0x0fd1 "GeForce GT 650M"
card 0x0fd2 "GeForce GT 640M"
Create a new line under the "Nvidia" line, copy this text, and paste it in the new line:
card 0x1e84 "GeForce RTX 2070 Super"
So you should now see this:
vendor "NVIDIA" 0x10b4 0x12d2 0x10de
card 0x1e84 "GeForce RTX 2070 Super"
card 0x0fd1 "GeForce GT 650M"
card 0x0fd2 "GeForce GT 640M"
(with indents from spaces that this site isn't displaying properly). Save, quit, and open graphicsrules.sgr. Crtl-F and search for 8800, which will take you here:
elseif (match("${cardName}", "*8800*") or match("${cardName}", "*9500*") or match("${cardName}", "*9600 GSO*") or match("${cardName}", [etc.]
Change the bolded 8800 to RTX 2070. Don't change anything else, not even the asterisks. This will classify your card as uber.
Finally, scroll back to the top of graphicsrules, and look for this, 8-10 lines down:
if ($textureMemory == 0)
seti textureMemory 32
setb textureMemorySizeOK false
change the 32 to 1024, and add a # and a space in front of setb. Your card has more VRAM than that, but TS3 can only use 800 MB anyway. The lines should look like this:
if ($textureMemory == 0)
seti textureMemory 1024
# setb textureMemorySizeOK false
Launch the game at least once to refresh the deviceconfig.log. In addition to the [Found: 1, Matched: 1] values in your deviceconfig, you should also see GPU: 5 GPU Memory: 4 in the rating info. Let me know if not.
The crash log doesn't say anything useful, unfortunately, other than that Sims 3 crashed and it wasn't because the game ran out of memory. If you get another crash, please do a clean uninstall and reinstall of Origin:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 3 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
