Forum Discussion

Re: Sims 3 has stopped working on windows 10 laptop

@DrunkOnShadows  The only thing in your dxdiag that jumps out at me right away, other than the TS3 crashes of course, is that you're running out of storage on your C drive.  15 GB isn't really enough, although I doubt it's the issue here.  Still, it would be helpful to free up a bit more for the overall health of your system, and you'll need it if and when you update your OS build.

One easy test would be to remove your entire TS3 game folder from Documents\Electronic Arts.  You can back it up on D, or move it to your desktop temporarily.  If the game launches, it will create a clean folder with no content, and you'll know that there was an issue with your existing game folder.  That can be a pain to sort out, but it's simple enough.

A common cause for a game to suddenly stop working is an update in your antivirus/firewall.  If removing your game folder doesn't help, try disabling your a/v temporarily, just long enough to test.  If it's the issue, you can set exceptions for TS3.exe and Origin.exe, plus Sims3Launcher.exe for good measure.

Please also make sure that OneDrive isn't trying to automatically upload your Documents folder to cloud storage.  That could also explain the issue.  You can disable OneDrive too, at least long enough to test.

If none of this helps, let me know.  There are a few other potential issues I can think of as well, but these are probably the better ones to try first.

1 Reply

  • DrunkOnShadows's avatar
    DrunkOnShadows
    6 years ago

    Hi @puzzlezaddict thanks for your reply. I have had a try with everything you suggested and the culprit was OneDrive. I noticed it said there was no room on OneDrive (which I had turned off) but I tried playing around with it and clearing out old files on OneDrive and now my Sims 3 is working again. I also cleaned out a bunch of junk from my C drive which I have been meaning to do for a while.

    Thank you for your help and now I'm off for some simming 🥳