Re: Sims 3 keeps crashing on me

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System Information
------------------
Time of this report: 2/21/2017, 00:39:26
Machine name: LAPTOP-VBJSTBBV
Machine Id: {09D92E0F-A142-4E45-A09B-84788A8B9A7F}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 80E3
BIOS: A2CN40WW(V2.08)
Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics (4 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3544MB RAM
Page File: 5406MB used, 4357MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode
DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

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DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: The file xspltspk.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Input Tab: No problems found.

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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices
---------------
Card name: AMD Radeon(TM) R4 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9851)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9851&SUBSYS_380117AA&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2269 MB
Dedicated Memory: 497 MB
Shared Memory: 1772 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD0468
Native Mode: 1366 x 768(p) (60.005Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1101.0
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 6/08/2015 10:00:00 AM, 1472992 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DB11-11CF-6671-0B18BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9851
SubSys ID: 0x380117AA
Revision ID: 0x0000
Driver Strong Name: oem13.inf:cb0ae41442683854:ati2mtag_MullinsPA_Mobile:15.201.1101.0😛ci\ven_1002&dev_9851&subsys_380117aa&rev_00
Rank Of Driver: 00D10000
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

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Sound Devices
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Description: Speakers (Conexant SmartAudio HD)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_17AA3805&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CHDRT64.sys
Driver Version: 8.66.0004.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 13/05/2015 12:00:00 AM, 1535680 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (XSplit Stream Audio Renderer)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: *XSplitDummy
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: xspltspk.sys
Driver Version: 1.00.0000.0002 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 26/06/2014 12:00:00 AM, 26200 bytes
Other Files:
Driver Provider: SplitmediaLabs
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

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Sound Capture Devices
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Description: Microphone (Conexant SmartAudio HD)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: CHDRT64.sys
Driver Version: 8.66.0004.0000 (English)
Driver Attributes: Final Retail
Date and Size: 3/10/2015 16:04:58, 1535680 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

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Video Capture Devices
Number of Devices: 1
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FriendlyName: Lenovo EasyCamera
Location: Front
SymbolicLink: \\?\usb#vid_0c45&pid_6513&mi_00#7&3548e522&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Lite-On
HardwareID: USB\VID_0C45&PID_6513&REV_0012&MI_00,USB\VID_0C45&PID_6513&MI_00
DriverDesc: Lenovo EasyCamera
DriverProvider: Sonix
DriverVersion: 6.0.1325.4
DriverDateEnglish: 6/25/2015 00:00:00
DriverDateLocalized: 25/06/2015 12:00:00 AM
Service: SNP2UVC
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Lenovo EasyCamera
Parent: USB\VID_0C45&PID_6513\6&34ad1fd0&0&2
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\SNP2UVC,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: Imaging

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DirectInput Devices
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Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: UMDF HID minidriver Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0xBEEF, 0xFEED
FF Driver: n/a

Poll w/ Interrupt: No

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USB Devices
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+ USB Root Hub (xHCI)
| Vendor/Product ID: 0x1022, 0x7814
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 7/16/2016 21:41:55, 535904 bytes
|
+-+ USB Input Device
| | Vendor/Product ID: 0x258A, 0x1005
| | Location: Port_#0003.Hub_#0003
| | Matching Device ID: USB\Class_03&SubClass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 8/6/2016 13:47:49, 38400 bytes
| | Driver: hidclass.sys, 10/15/2016 13:55:50, 156672 bytes
| | Driver: hidparse.sys, 8/6/2016 13:46:37, 40960 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x258A, 0x1005
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 7/16/2016 21:41:54, 32256 bytes
| | | Driver: mouclass.sys, 7/16/2016 21:41:54, 59232 bytes

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Gameport Devices
----------------

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PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 7/16/2016 21:41:54, 114176 bytes
| Driver: kbdclass.sys, 7/16/2016 21:41:54, 62304 bytes
|
+ Synaptics Pointing Device
| Matching Device ID: acpi\syn2b3e
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 10/26/2016 20:53:14, 642152 bytes
| Driver: Smb_driver_Intel_Aux.sys, 10/26/2016 20:47:34, 51304 bytes
| Driver: Smb_driver_AMDASF_Aux.sys, 10/26/2016 20:47:34, 50792 bytes
| Driver: SynHidI2C_Aux.sys, 10/26/2016 20:52:56, 98408 bytes
| Driver: SynTPAPI.dll, 10/26/2016 20:53:18, 287336 bytes
| Driver: SynCOM.dll, 10/26/2016 20:47:34, 780904 bytes
| Driver: SynTPRes.dll, 10/26/2016 20:54:28, 19247208 bytes
| Driver: SynTPCpl.dll, 10/26/2016 20:47:34, 3987048 bytes
| Driver: SynCntxt.rtf, 10/26/2016 20:23:10, 12733599 bytes
| Driver: SynZMetr.exe, 10/26/2016 20:54:40, 1896552 bytes
| Driver: SynMood.exe, 10/26/2016 20:53:12, 1920104 bytes
| Driver: SynTPEnh.exe, 10/26/2016 20:47:36, 4222568 bytes
| Driver: Tutorial.exe, 10/26/2016 20:47:36, 1907816 bytes
| Driver: InstNT.exe, 10/26/2016 20:47:34, 339560 bytes
| Driver: SynISDLL.dll, 10/26/2016 20:53:00, 283240 bytes
| Driver: SynUnst.ini, 10/26/2016 20:23:28, 1169973 bytes
| Driver: SynRemoveUserSettings.dat, 7/9/2015 21:40:20, 1315 bytes
| Driver: SynTPHelper.exe, 10/26/2016 20:47:34, 218728 bytes
| Driver: SynTPEnhService.exe, 10/26/2016 20:47:34, 260200 bytes
| Driver: Syn3FHSlide.wmv, 6/25/2015 17:37:40, 243720 bytes
| Driver: Syn3FHSlideNB.wmv, 6/25/2015 17:37:40, 202757 bytes
| Driver: Syn3FTapActionCenter.wmv, 6/25/2015 17:37:40, 108227 bytes
| Driver: Syn3FTapActionCenterNB.wmv, 6/25/2015 17:37:40, 105076 bytes
| Driver: Syn3FTapCortana.wmv, 6/25/2015 17:37:40, 111378 bytes
| Driver: Syn3FTapCortanaNB.wmv, 6/25/2015 17:37:40, 108227 bytes
| Driver: Syn4FTapActionCenter.wmv, 7/1/2015 03:41:54, 111378 bytes
| Driver: Syn4FTapActionCenterNB.wmv, 7/1/2015 03:41:54, 108227 bytes
| Driver: Syn4FTapCortana.wmv, 6/30/2015 11:35:22, 114529 bytes
| Driver: Syn4FTapCortanaNB.wmv, 6/30/2015 11:35:22, 111378 bytes
| Driver: Syn3FClickActionCenterNB.wmv, 6/30/2015 12:13:54, 139737 bytes
| Driver: Syn3FClickCortanaNB.wmv, 6/30/2015 12:13:54, 149190 bytes
| Driver: Syn4FClickActionCenterNB.wmv, 6/30/2015 12:13:54, 158643 bytes
| Driver: Syn4FClickCortanaNB.wmv, 6/30/2015 12:13:54, 164945 bytes
| Driver: Syn3FVSlide.wmv, 10/26/2016 20:23:08, 395018 bytes
| Driver: Syn3FVSlideNB.wmv, 10/26/2016 20:23:08, 363508 bytes
| Driver: dpinst.exe, 10/26/2016 20:52:34, 1065576 bytes
| Driver: SynSmbDrv.ini, 10/26/2016 20:23:16, 6091 bytes
| Driver: SynHidI2C.ini, 10/26/2016 20:23:14, 3202 bytes
| Driver: SynPalmOnPad.mpg, 3/16/2009 11:44:00, 484954 bytes
| Driver: SynThreeFingerHFlick.mpg, 4/23/2009 12:05:18, 428033 bytes
| Driver: Syn4FFlickUpDownAlt_Unified.wmv, 10/26/2016 20:23:10, 391755 bytes
| Driver: SynButtons_Unified.wmv, 10/26/2016 20:23:10, 265581 bytes
| Driver: SynLinearScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 255726 bytes
| Driver: SynLinearHScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 383601 bytes
| Driver: SynChiralScrollingNB_Unified.wmv, 10/26/2016 20:23:10, 855010 bytes
| Driver: SynCoastingScrollingNB_Unified.wmv, 10/26/2016 20:23:14, 531700 bytes
| Driver: SynEdgeMotionNB_Unified.wmv, 10/26/2016 20:23:14, 508054 bytes
| Driver: SynChiralRotateNB_Unified.wmv, 10/26/2016 20:23:10, 456778 bytes
| Driver: SynTwistRotateNB_Unified.wmv, 10/26/2016 20:23:28, 529729 bytes
| Driver: Syn3FingerHFlickNoVFlickNB_Unified.wmv, 10/26/2016 20:23:08, 525801 bytes
| Driver: Syn3FingerVFlickNB_Unified.wmv, 10/26/2016 20:23:08, 573117 bytes
| Driver: SynLinearVScroll.mpg, 9/3/2008 13:27:28, 518694 bytes
| Driver: Syn2FingerTappingNB_Unified.wmv, 10/26/2016 20:23:08, 202608 bytes
| Driver: Syn2FingerTapping.html, 6/25/2013 13:20:38, 3214 bytes
| Driver: SynCombinationEdgePullsNB_Unified.wmv, 10/26/2016 20:23:14, 642557 bytes
| Driver: SynCombinationEdgePullsNB_WithoutRightEx_Unified.wmv, 10/26/2016 20:23:14, 449796 bytes
| Driver: SynTwistNB.wmv, 2/25/2013 19:48:48, 421177 bytes
| Driver: SynTappingNB_Unified.wmv, 10/26/2016 20:23:18, 173188 bytes
| Driver: SynTapHoldToDragNB_Unified.wmv, 10/26/2016 20:23:16, 164362 bytes
| Driver: SynTapLockingDragNB_Unified.wmv, 10/26/2016 20:23:18, 260007 bytes
| Driver: Syn2FingerRightClickNB_Unified.wmv, 10/26/2016 20:23:08, 207021 bytes
| Driver: Syn2FingerScrollingNB_Unified.wmv, 10/26/2016 20:23:08, 239383 bytes
| Driver: SynPinchZoomNB_Unified.wmv, 10/26/2016 20:23:16, 299724 bytes
| Driver: Syn4FingerFlickLeftRightNB_Unified.wmv, 10/26/2016 20:23:10, 519868 bytes
| Driver: Syn4FingerFlickAs3FingerFlick_Unified.wmv, 10/26/2016 20:23:10, 515946 bytes
| Driver: Syn4FingerFlickAs3FingerFlickNB_Unified.wmv, 10/26/2016 20:23:10, 519868 bytes
| Driver: SynSensitivityNB_Unified.wmv, 10/26/2016 20:23:16, 474809 bytes
| Driver: SynPalmCheckNB_Unified.wmv, 10/26/2016 20:23:16, 342401 bytes
| Driver: SynEdgeMotionDraggingNB_Unified.wmv, 10/26/2016 20:23:14, 277407 bytes
| Driver: SynPivotRotate_Unified.wmv, 10/26/2016 20:23:16, 543552 bytes
| Driver: SynCom.dll, 10/26/2016 20:47:34, 428648 bytes
| Driver: mouclass.sys, 7/16/2016 21:41:54, 59232 bytes
| Driver: i8042prt.sys, 7/16/2016 21:41:54, 114176 bytes
| Driver: SynTPCo34-13.dll, 10/26/2016 20:53:20, 301672 bytes
| Driver: WdfCoInstaller01011.dll, 10/26/2016 20:55:06, 1804696 bytes

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Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 96.2 GB
Total Space: 906.9 GB
File System: NTFS
Model: TOSHIBA MQ01ABD100

Drive: D:
Free Space: 23.6 GB
Total Space: 25.6 GB
File System: NTFS
Model: TOSHIBA MQ01ABD100

Drive: E:
Model: HL-DT-ST DVDRAM GUC0N
Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.14393.0000 (English), 7/16/2016 21:41:53, 173056 bytes

--------------