Re: SIms 3 on Windows 10
@EA_Kristi Hello, I am looking back through all of these posts trying to find answers to my question..... I have just bought a brand new PC to run my sims games a bit smoother. Sims 4 worked well with...
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@omayday96 Before doing anything else, try to clear up a bit more storage on your hard drive. While 15 GB free isn't critical, it could cause problems with Windows updates, especially if those updates try to run automatically while you have something else open.
Given some of the errors in your dxdiag, it's a good idea to run a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If either scan doesn't run to completion, or sfc returns the message that it found corrupt files and was unable to repair some of them, stop here. Otherwise, restart your computer and run any pending Windows updates. Hit Windows key-i, select Update & Security, and click the button to check for updates.
For good measure, disable Origin in-game—it often causes problems for no apparent reason. In Origin, hover over your username, select Application Settings, then Origin in-game, and turn off the setting right at the top.
If that doesn't help, the issue could be that OneDrive is trying to automatically sync the contents of Documents with cloud storage. Either disable OneDrive entirely, or prevent it from auto syncing Documents.
Finally, there are a few Origin errors in your dxdiag as well. If nothing else helps, clear Origin's cache, then uninstall it "the hard way." This shouldn't affect your installed games.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
Download the full installer, not the usual ThinSetup, and run it as an admin: right-click on the download and select "Run as administrator." This is a direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Once Origin is installed, run it as an admin too.
Please see the scan message below as there were some corrupt files:
"Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.
PS C:\WINDOWS\system32> sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>"
@omayday96 I'd like to see the CBS log for sfc. Please type "cmd" without quotes into the search box, and when Command Prompt appears, click the option to run it as an administrator. Copy this line into the window, and enter.
"findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
You'll have a file on your desktop called sfcdetails.txt. Please attach it to a post.
Hey, Please see attached the sfcdetails.txt
BTW, Happy Easter!
@omayday96 At least one of the corrupt files sfc flagged is an issue that needs to be addressed. The best way is to force update to the latest Windows build: that should replace the corrupt files outright. As with all major updates, it's best to back up your data first, at least everything you consider important. Open an Edge browser window (specifically Edge, not another browser), and go here:
https://www.microsoft.com/en-us/software-download/windows10
Right at the top of the page, you'll see the option to update to the latest build of Windows 10. Shut down all other processes on your computer, and run the update. Let me know if it fails, but this gives you the best chance of a successful update.
By the way, when did you get this laptop, and from where? It's a bit surprising that you'd have this issue on a brand new computer.
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