@HeleneIsabell What do you see under Manage Add-ons: a Download button or something like "Installed" or "In-game content"? Did you buy Seasons directly from EA or from a third party? If from EA, please sign in on ea.com and check your Order History; let me know whether the transaction shows as completed, pending, or failed.
I have the same problem with expansion Pets, it is completed in my purchase history, in EA app it shows as ..in game content,, i have received confirmation email without any code i could redeem ....
maybe it is connected to the fact that sims 3 launcher does not allow me to log in for some reason in the last few days ?
@karasad The issue is that Pets is showing in the EA App as "in-game content," not that you can't sign into the launcher. So please clear the EA App's cache and restart your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then see if the "in-game content" label has changed to a Download button.
If that doesn't help, you may need to uninstall and reinstall Sims 3; Pets should install properly this time alongside the base game. Your saves and other content shouldn't get removed during the process, but it's best to make a backup anyway, or back up the entire Sims 3 user folder in Documents > Electronic Arts.
Edit: I just saw your other post saying Pets gave you a download error. I'm not sure whether this is related to other download errors happening with Sims 4, but it's worth checking back in a few days to see whether the EA App issue has been fixed.
