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Re: Sims 3 Supernatural expansion has disappeared

@glowwormgi146  You'll need to contact EA customer support for help.  Specifically, you'll need to ask the support rep what happened to the copy of Supernatural on your account.  Take a photo showing the disc, its case, and the code (clearly readable); you can upload the photo when you submit the help request.  I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&platform=&topic=missing-game&category=manage-my-account&subCategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

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