Re: Sims 3 Supernatural Installation Issue

Hello @Shvnnxn,

This error means the disk is damaged or scratched and the drive is unable to read the disk. To get around this error, typically you'd redeem the digital code in Origin instead to download a digital version of the game.

However, if you've bought a second-hand copy of the game, and you're receiving an error that the code has already been redeemed, then you won't be able to redeem the code again. Codes can only be redeemed once and registered to one EA account. If this code has already been redeemed and registered to another EA account, you won't be able to register the game to your account as well. You'd need to reach out to the retailer you purchased this copy of Supernatural from for a refund, or a replacement instead.