Forum Discussion

Re: [SOLVED] 64-bit Sims 3 content not in Origin library

The Sims 3 had a Mac Os Update nearly 2 years ago to make it 64-bit compatible.

I have yet to find a download option for this game that I purchased over a decade ago, that doesn't require a second purchase of it along with expansions I already OWN. Why is it that the Origin app recognizes that I own the original base game, but does not provide a download button for the updated Mac Version?

I own almost every expansion pack, and those do have a download option. I require assistance with this problem, it has been 2 years, and I never bothered to ask in forums because these questions seem to get ignored during my searches of previous customer experiences. Is there a new way to solve this issue? I have a backlog in EA site's purchase history with over 37 pages of it, dating back to June 13 2009- ALL OF IT just Sims 3 & 4. How is it fair that Origin instead asks me to repurchase a 'Starter Pack" with a base game and expansions I ALREADY OWN?

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puzzlezaddict
Hero+
3 years ago
@purplepixies Just to clarify, how many Sims 3 entries do you see in your Origin game library? There should normally be two: one for the old 32-bit version, and one for the 64-bit Mac version. Like this:

My 32-bit version is grayed out because my Mac won't run it. Anyway, if you only have one entry, for the 32-bit version, you'll need to contact EA customer support and ask that the "entitlements," as they're called, for the 64-bit base game and any packs you own be added to your account. This is simple for a support rep to do.

https://help.ea.com/en/contact-us/

If you prefer, you can contact EA Help on Twitter or Facebook.

If you don't get anywhere with support, let me know. And if you don't see Sims 3 at all in your game library, that's a different matter.
purplepixies
3 years ago
@puzzlezaddict This has to be the fastest customer service I've experienced all year. Staff solved the problem in under 3 minutes. Thank you so much for sending me the right way!