Forum Discussion

Re: Store content wont install "Install the latest Software Update"

You can check if you have the latest store content udpate this way: 

Go to this folder: documents\electronicarts\theims3\contentpatch and find a file called contentpatch.package. It should be around 7.78 MB in size.

There's a log which can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log

Post the content here

8 Replies

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  • Anonymous's avatar
    Anonymous
    12 years ago

    Thank you for your reply. I have found a solution to this, and it seems like I should have done this first, it is dumb I did not. It turned as I had downloaded a 'bad' version from my purchase history and all I had to do was re-download it 😕mileylol: . After re-downloading it a couple of times for each item, it has since worked and installed correctly. Thank you for your reply, though.

  • when i download content from the website it doesnt go into my downloads folder in open straight into the launcher. Im guessing my content must be "bad" too. What browser did you use? 

  • Anonymous's avatar
    Anonymous
    12 years ago

    do you re-install it or re-download it????

  • Shywolf100's avatar
    Shywolf100
    Rising Scout
    7 years ago
    this worked for me too, i was having the same problem and deleted and re-downloaded my stuff from my studio and it worked 😃
  • Derek_Pearce's avatar
    Derek_Pearce
    Rising Traveler
    2 years ago

    If I am missing the file called contentpatch.package. where can I get that or how do I fix that?

    Thanks in advance,

    Derek

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Derek_Pearce  For patch 1.69 (Origin/EA App) installs, the data formerly in ContentPatch is integrated into the game's program files.  So the folder should be empty, and this doesn't indicate a problem.

    Since this thread is quite old, I'll lock it here.  If you'd like help with your issue, please create your own thread.

  • sallyahoney's avatar
    sallyahoney
    Seasoned Newcomer
    15 days ago

    i have v 1.69.47 and all EPs  and SPs

    Have run Manage>Repair from the EA game page

    i located the contentpatch file but it is empty 0MB

     

    Still can't get to install a lot of files, and keep getting the same message to "Please make sure your game has the latest Software Updates and try again"

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    15 days ago

    Hey there,
     
    This thread is quite old and is being locked here to make sure info provided or reported is relevant to the current version of the game.
     
    Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!