@thesims1depot wrote:
This makes me suspect that for whatever reason, you might have an overheating issue. But we can never know for sure unless you run some kind of monitor that displays your PC's internal temperature.
The requested hwinfo log will show the temperatures of all internal components, as well as a long list of other stats. That's the point of logging a play session.
Hello there,
Very sorry for the extremely late reply, anyways something you should know is that when i was playing it, I was in create a sim, which typically crashes a lot quicker than when I am building. While this issue also occurs while I'm building, it takes a much longer time to crash/ shut down, anyways here you go.
Link: https://app.box.com/s/y923fuq684rnk7aa6pswyexuc12nc99c
@cloudygreyskies Don't worry about the late reply; it's not a problem at all.
I can't say with absolute certainty that this is the cause of the shutdowns, but your graphics card is overheating almost as soon as you start playing. This is the measurement on the GPU thermal diode, which, while the hottest place on the card, shouldn't be this hot:
This is despite the card's fan running at full speed from about six minutes in through the rest of the log. As a result, the card dials back performance dramatically, as seen by clock speed:
although it's still not enough to bring temperatures down. That's the most concerning aspect: that even with performance massively throttled, GPU temperatures stay worryingly high. And although like I said, I can't exactly prove that this is causing the shutdowns, it certainly could.
Please open up the case, clean the GPU fan, and spin it to make sure it's working properly. The temps of the other components are fine, even good, it's just the graphics card. By the way, hwinfo reported a constant chassis intrusion, so be careful to put everything back where it belongs and close the case properly when you're done.
As far as Sims 3 goes, Create a Sim is more demanding than Build/Buy or live play; the increased GPU resources mean more heat, and in your case, excessively high temperatures more quickly. So I'm not surprised that the shutdowns would happen sooner when you're in CAS than anywhere else.
Hello There,
I did what you recommended.
I opened up the case, cleaned the GPU fan, and spinned it to make sure it's working properly.
One of the things that I noticed is that after doing so, is that it helped the issue alot. The last times I played the game, I was mainly in CAS, and by cleaning, spinning and making sure the GPU fan worked, what it did was it caused the issue to occur much later, shutting down, allowing for me to play the game for a longer amount of time.
I guess to sum up what I'm saying is that it helped the issue, but did not get rid of it completely.
@cloudygreyskies It's possible that the card is still overheating, just not as quickly, and so the crashes happen later. You can run another hwinfo log and upload it if you want, and I'll take a look to confirm.
It may be though that your card isn't capable of cooling itself properly anymore. This might be fixable, if there's something mechanically wrong with the fan. It would also probably help to take it apart and reapply thermal paste: given the age of the card, the original thermal paste is probably totally dried out by now and not nearly as effective as it was. If this isn't something you're comfortable doing yourself, you could ask a friend, or call computer shops in your area and get an estimate.
Beyond that though, given the age of the card, it might not be worth investing a lot of money in fixing it. Aside from applying thermal paste, you could help the card run better by lowering the graphics settings and manually limiting in-game framerates. Those steps would lower the workload for the GPU, although how much that would help would depend on the settings you currently use and the fps you're already seeing—if you're playing on low and getting low framerates, there's not really any room for improvement.
If you'd like to see your in-game framerates, bring up the cheats console (crtl-shift-c) and enter "fps on" without quotes. A number will appear in the upper right corner of yoru screen. Normally you'd want to see 60 or close to it (the refresh rate of your monitor is 60 Hz), but you could manually limit it to 30 and still get what most people think is a playable experience. Let me know what you're getting now, and what you get if you turn a couple of graphics options down to medium or low; be sure to change graphics settings at the Main Menu, and quit and relaunch before testing.
The other option, if you can't stop the crashing with the current graphics card, would be to buy another one. There's not much point in spending a lot of money on a newer GPU, or even a never-used somewhat older high-end model, but you could certainly find relatively cheap options that should work well with your current system. Even as old as your computer is, it might still run Sims 3 reasonably well for a couple more years, provided the other components are in reasonably good condition. (And there's no reason to think they aren't.) Let me know if you're interested in going this route, either now or once you've exhausted other options.
