Re: The sims 3 hidden springs

So it wasn't added to your purchase history when you bought it ? Was it one of the games that was legible for redeeming the code and are you sure it worked (many people seem to have issues with the code).

If so, I would contact Customer support

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

If the Live Chat option is not active for you, choose US as your country.