Hi I had this same problem! I just contacted EA support through online chat and they provided me with 3 new codes which fixed the problem! You can contact them through either live chat or have them call you. Waiting time is long (due to all the problems with Humble Bundle lately) but it is worth it since it's pretty much the only solution for this problem.
thank you i think i will chat with them online
Really? Because this is how my experiance went down. True to the Golden Poo Award standards, this is how EA wins again and again every year as the Worst Company.
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info: You are now ready to chat with Kuldeep.
Kuldeep: Thanks for contacting EA Customer Experience, my name is Kuldeep. How may I assist you today?
you: I purchased the Humble Bundle yesterday, and all the games show up on my Origin except Sims 3
you: On the Sims 3 page, I redeemed the code, so now the code has been "used", but I can't see The Sims 3 or install it
Kuldeep: Jeff, I understand the inconvenience caused with the Sims 3 code.
Kuldeep: We have been receiving similar concerns where people are not able to redeem the code purchased from Humblebundle.
Kuldeep: The moment this issue was reported to us we escalated it to the Team at Humblebundle right away.
Kuldeep: The Humblebundle Team is taking care of this issue and has asked us to direct Customers contacting regarding issues with the bundle to them. The Team can be contacted at[edit: email address removed]
you: How is this HumbleBundles fault? I got a valid code, punched it in on The Sims website like I was supposed to, and the game doesn't appear for me to download.
you: I am contacting you, because your website accepted my code on the redemption page and I never got the game. I want the game.
you: I see Dead Space and Battlefield 3 on Origin ... where is the Sims 3?
Kuldeep: Jeff, you are right. You can use the same the Sims 3 game code on Sims 3 webpage or origin. You have already redeemed the game code on Sims 3 webpage.
Kuldeep: If you are unable to access it through origin. You can contact humblebundle support and get a new code.
Kuldeep: Their expert are aware of this issue and strive to fix it very soon.
Kuldeep: While we are closely following up with the Team on the resolution time, we request for your patience and understanding.
Kuldeep: We shall keep you posted on every update through our helpsite. Please visit the below forums link for more information :
http://forum.ea.com/eaforum/posts/list/9666913.page
you: No offense, Kuldeep, but this seems like you might not really know what's going on.
you: This doesn't even adress the issue I contacted you about.
Kuldeep: Jeff, I do apologize for any confusion. However we are receiving many contacts regarding this issue.
you: I bet you are.
Kuldeep: Your time is valuable for us and we really wish to fix your issue very soon.
Kuldeep: Humble bundle expert team are providing new codes or updating the player's account to fix this issue.
Kuldeep: So you can contact them for effective solution or suggest alternatives.
Kuldeep: The Humblebundle Team has asked us to direct Customers contacting regarding issues with the bundle to them.
you: Then why haven't you posted that anywhere on any of the EA websites?
Kuldeep: Jeff, you can visit the below official link for more information regarding this : http://forum.ea.com/eaforum/posts/list/9666913.page
you: Whatever, I will contact Humble Bundle.
Kuldeep: Our experts have posted this information on webpage.
Kuldeep: I know you have been trying very diligently to get this issue sorted out. I really appreciate your co-operation.
Kuldeep: Looking at the brighter side, all I gotta say at this moment is that this initial hitch shouldn’t take away the excitement of the this drool worthy promotion and once you are able to redeem the code, it’d be worth the wait.
Kuldeep: You know what I mean Just to make your day a wee brighter, I’m going to offer a 15% discount code for your purchase through Origin.
you: No thanks. I have tried to use Origin twice and it's been exactly like this both times.
This is really strange. My conversation with the supporter had another result. He was extremly friendly and generated new codes for me:
Jyotirmaya Thanks for contacting EA Customer Experience, my name is Jyotirmaya. How may I assist you today?
you Hello! I bought the Humble Bundle yesterday and redeemed my Sims 3 key at thesims3.com
you It was a mistake but the origin client told me to do that.
you They told me that it worked and I can find the download in the "Purchase History".
Jyotirmaya Oh , I am sorry to hear that .
you But there is no download and if I try to redeem the key again than they say that it was already used. There is also no game in the library of the Origin Client
Jyotirmaya I know such instances are very disturbing especially when we love and enjoy playing the game.
Jyotirmaya I will do my best to figure it out for you.
Jyotirmaya May I have your associated Email id please ?
youMy Mail adress is: [mail id]
Jyotirmaya Also please provide me the code that you have got with the game names.
you
My Sims key is: [code]
Jyotirmaya Okay .
Jyotirmaya As you are loyal gamer of us I would not let you upset
Jyotirmaya Would you mind holding for a minute or two while I retrieve your account in our database?
you I will wait
Jyotirmaya Thanks D 🙂
Jyotirmaya I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
Jyotirmaya I have checked your account in our database .
you Okay. I have enough time 🙂
Jyotirmaya I will provide you new codes for your games to resolve your issue .
Jyotirmaya May I have the answer of [my secret question]
you [answer]
Jyotirmaya Perfect !!
Jyotirmaya I will generate new codes for you to resolve your issue .
Jyotirmaya And make sure to register the codes in the sims 3 website and after that you can see your games listed in your origin "My games"
you On this page right? http://www.thesims3.com/
Jyotirmaya Perfect !!
Jyotirmaya You are genius [you] .. Ha ha 🙂
you haha 🙂 And you are a very nice person! Thanks in advance for your help 🙂
Jyotirmaya Please allow me some time to generate the codes for you .
Jyotirmaya I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
you I will wait as long as it takes 🙂
Jyotirmaya
Here is the new code for your base sims 3 game : [code]
Here is the new code for high end loft stuff: [code]
And its for late night : [code]
you Thank you so much! I really appreciate your help!
Jyotirmaya Thanks for your support as well .
Jyotirmaya It was so nice to talk to a supportive gamer such as you
Jyotirmaya Bye and take care of yourself .
you Thanks again. Have a nice day and bye 🙂
Jyotirmaya Have a great life ahead .
Jyotirmaya Please click on the end button to successfully end this chat.
