Really? Because this is how my experiance went down. True to the Golden Poo Award standards, this is how EA wins again and again every year as the Worst Company.
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info: You are now ready to chat with Kuldeep.
Kuldeep: Thanks for contacting EA Customer Experience, my name is Kuldeep. How may I assist you today?
you: I purchased the Humble Bundle yesterday, and all the games show up on my Origin except Sims 3
you: On the Sims 3 page, I redeemed the code, so now the code has been "used", but I can't see The Sims 3 or install it
Kuldeep: Jeff, I understand the inconvenience caused with the Sims 3 code.
Kuldeep: We have been receiving similar concerns where people are not able to redeem the code purchased from Humblebundle.
Kuldeep: The moment this issue was reported to us we escalated it to the Team at Humblebundle right away.
Kuldeep: The Humblebundle Team is taking care of this issue and has asked us to direct Customers contacting regarding issues with the bundle to them. The Team can be contacted at[edit: email address removed]
you: How is this HumbleBundles fault? I got a valid code, punched it in on The Sims website like I was supposed to, and the game doesn't appear for me to download.
you: I am contacting you, because your website accepted my code on the redemption page and I never got the game. I want the game.
you: I see Dead Space and Battlefield 3 on Origin ... where is the Sims 3?
Kuldeep: Jeff, you are right. You can use the same the Sims 3 game code on Sims 3 webpage or origin. You have already redeemed the game code on Sims 3 webpage.
Kuldeep: If you are unable to access it through origin. You can contact humblebundle support and get a new code.
Kuldeep: Their expert are aware of this issue and strive to fix it very soon.
Kuldeep: While we are closely following up with the Team on the resolution time, we request for your patience and understanding.
Kuldeep: We shall keep you posted on every update through our helpsite. Please visit the below forums link for more information :
http://forum.ea.com/eaforum/posts/list/9666913.page
you: No offense, Kuldeep, but this seems like you might not really know what's going on.
you: This doesn't even adress the issue I contacted you about.
Kuldeep: Jeff, I do apologize for any confusion. However we are receiving many contacts regarding this issue.
you: I bet you are.
Kuldeep: Your time is valuable for us and we really wish to fix your issue very soon.
Kuldeep: Humble bundle expert team are providing new codes or updating the player's account to fix this issue.
Kuldeep: So you can contact them for effective solution or suggest alternatives.
Kuldeep: The Humblebundle Team has asked us to direct Customers contacting regarding issues with the bundle to them.
you: Then why haven't you posted that anywhere on any of the EA websites?
Kuldeep: Jeff, you can visit the below official link for more information regarding this : http://forum.ea.com/eaforum/posts/list/9666913.page
you: Whatever, I will contact Humble Bundle.
Kuldeep: Our experts have posted this information on webpage.
Kuldeep: I know you have been trying very diligently to get this issue sorted out. I really appreciate your co-operation.
Kuldeep: Looking at the brighter side, all I gotta say at this moment is that this initial hitch shouldn’t take away the excitement of the this drool worthy promotion and once you are able to redeem the code, it’d be worth the wait.
Kuldeep: You know what I mean Just to make your day a wee brighter, I’m going to offer a 15% discount code for your purchase through Origin.
you: No thanks. I have tried to use Origin twice and it's been exactly like this both times.
