Use link https://help.ea.com/en/contact-us/new/?product=the-sims-3 contact. Link is updated one today. If you face time or any other problem in connecting then try another browser. You can also use Help option from your Origin client.
Regards,Omega
If this information helps you then Hit XP and select it as solution.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Try the new beta help place: http://eahelp.ea.com/en/contact-us/
Might work better.
There is no phone customer support to call, I have been online with live chat and he says they only have an option to get a call back and then he gives me instructions and there is no option.
Also they have rigged this game to where only 1 person can play it. It has been the biggest waist of money and will do everything in my power to advise people of this. No on spends 40.00 on a game that you have to spend 30.00 on upgrades and only 1 person can play it. No video game makers does this. I can not return this item either. I am so fustrated and angry with this program that I will never by anything else from them again.
did that. It says chat unavailable.
Need a solution to my problem. SO far nothing helps
#11408234 ( Pogo / Game Play/In Game / Pogo.com )
Updated
Jan 19, 2014 8:55:37 PM
if you live outside the US change the flag at the top of the page to US
try clear your intrnet caches and switching browsers then try the live chat again
http://eahelp.ea.com/en/contact-us/new/
1. click on the blue link
2.choose your product in the search menu after that click on next
3 select you rplatform pc, android , wii...etc click next
4 choose topic in the search menu for example account security then in the menu that apperars under that type in something about the issue for example account click next
5 clcik the orange live chat to chat with an advisor
It doesn't work for me too it just says error!☹️
@tehshiiftz wrote:does not work for me, it keeps sending me back to the home page :'(
@ThomasNerd16 try these steps , also sometimes switching bowsers can help too if you use google chrome try IE or firefox
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
@gharms528 wrote:i need help with my pogo account. gharms528. please find my account. my e mail is [edit: email address removed]. thank you
This is the sims forum but if you need help with your account contact EA Customer service
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
@gharms528 wrote:
i need help with my pogo account. gharms528. please find my account. my e mail is [edit: email address removed]. thank you
hi there you have a reply here to this http://answers.ea.com/t5/Pogo/pogo-account/m-p/2842022
Yeah it wont let me select weather my game is run on mac or pc. Ive tried everything for the past 45 minutes to try and contact any kind of support but nothing is working. Im really dissapointed that the "contact us" link will not let me choose mac or pc. Once again i am very stressed out, upset, and dissapointed that this help center has done absolutely nothing to help me what so ever. Can someone pleas help me? SOS
Did you try a different browser ?
Is your issue about Sims 3 and are you on a mac or PC ?
I don't know if there is a glitch with Contacting EA but I keep pressing chat now, it loads for a little while then it stops, I hope they aren't canceling me out (I'm having a problem and I have no idea what to do.) The Australian one ignored my case (I tried one day, nothing all day I was hoping to play Sims 4 that day and another day I tried the same thing, if they were busy I would have liked to know that, anyway it was for a different issue.)
@MidnightVampire1 wrote:
I don't know if there is a glitch with Contacting EA but I keep pressing chat now, it loads for a little while then it stops, I hope they aren't canceling me out (I'm having a problem and I have no idea what to do.) The Australian one ignored my case (I tried one day, nothing all day I was hoping to play Sims 4 that day and another day I tried the same thing, if they were busy I would have liked to know that, anyway it was for a different issue.)
might be your browser try switching try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox
