Recover an account (?)
Hi,
I've been getting back into playing the sims 3 again after a while. I own most of the expansion packs with all their codes redeemed and I can't bother to rebuy every single one of them again. The account on which the codes were redeemed can no longer be accessed, since well the email the old account was made on was deleted. I'm also pretty sure the account was deleted from EA's side after years of inactivity, but I'm not sure if that's still a thing.
I still own all of the discs with their codes so I was wondering if it's possible to merge that account with my current one. All that's left of that account is it being on my friends list. Is owning the codes associated to that account enough proof to get the account recovered/merged or do I have to rebuy the packs again.
Hey OscarsAqua,
If there's no chance that you can reopen that old email address, then I'd recommend reaching out to our live support team. They'll be able to take a look at how they can update the email address back to one that you have access to (or merge two of your accounts, whichever you'd find more convenient).
