Refund from Origin
Ok, so I bought the Sims 3: Generations the other day and was told to download it on Origin. Surpise suprise Origin doesn't work on Mac's (I obviously didn't know this prior to buying it). So then AG...
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Try live chat.
https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
If the Live Chat option is not active for you, choose US as your country.
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