Forum Discussion

Seasoned Ace

7 years ago

[RESOLVED 9/16/18] Double charged in the Sims 3 Store, Customer Service says they can't refund it?

I first tried resolving this issue through customer service a few months ago and they said they would refund my points and I'd just need to wait for the refund to process. It never happened and I forg...

the sims 3 store

thatsnotsweg

Seasoned Ace

7 years ago

I made a third attempt and still have had no luck. Is there anything specific I should be asking for to get help? All of my attempts are getting the same results. I also requested a transcript of the chat be sent to my email, but so far I've received nothing.