Hello all,
We've released a backend fix for this issue yesterday, at this time believe it to be resolved.
Thank you all for your patience while we worked towards a resolution.
I recently installed a new drive in my laptop and had to reinstall everything from scratch.
I installed The Sims 3, and all the other expansions/game packs through the EA app, but when I try to install The Sims 3 Late Night, I get an error every time. It's only with this expansion, the rest installed fine.
"There's a problem with your download
Something went wrong during your download. Give us a few minutes, then try again."
I have tried installing it several times and I get this error every time.
Anyone know how to fix this and get Late Night to install?
@DARKNESS470 I've merged your post with another thread on this issue. While the title does say Supernatural, this problem has been affecting more packs as well. It's still being investigated, so keep an eye on this thread for updates.
@roberta591 Sims 3 expansion and stuff packs can't be downloaded from thesims3.com, only from Origin or the EA App (or Steam).
I think perhaps Loki got bored with me and gave up? Two days ago, I uninstalled everything. Game, EA app, Origin App, and just about everything else I could find. I went back to Origin, to download and try again and now it seems that if you click on Origin and want to download it again, it zaps you straight to EA. Grrrr. So, I thought hmmm... I searched my file and found an OLD copy of the old Origin download. I thought, "What's there to lose?" So I installed Origin from that old file and tried to start the Sims download from there, and LO AND BEHOLD, it started downloading. I sat here staring at my screen with tears in my eyes and holding my breath and each one... one by one... downloaded. By now, I was standing up and watching my screen. When it hit Outdoor Living, it paused and I screamed. I looked at the screen it appeared that I had 3 different copies of the same EP? That's just what Origin showed me, so I clicked on one of the other ones, and boom, there it goes. Okay, now I was jumping up and down. I've always owned Ambitions and Katy Perry stuff on disk, so when Origin said it was done, I held my breath again and put in the first disk. Everything worked as it should. Tried the next disk and yep. I was actually bawling my eyes out shrieking at my daughter, "OMG THEY'RE ALL THERE!!"
What did I do? I don't know. I know uninstalling everything and starting over helped. Did finding the OLD Origin download help? Perhaps? It never once tried to direct me to anything EA. I had nothing on my computer from EA. I wish I really knew what finally made it work?
Has this issue ben resolved? I'm having the same issue, going back and forth between EA and origin with no ability to even see the packs I've purchased on Origin. On EA, I see them and have "downloaded" them multiple times, but they don't show up as available to play. I've contacted EA support and they haven't been much help, instead telling me they are still trying to deal with the issue
