Showtime Katy Perry Exclusive Items Missing?

@StutteredScreams I do not have Showtime but I would guess if you had those items before they should be in your purchase history in thesims3.com store.

@roberta591 Thanks for your reply. The items are in my purchase history on thesims3.com store, I have re-downloaded them and installed them yet they do not show up in the game. I've also found recently now that I have the 1.69 update if I try to re-install the item pack (that already says it's installed) I get the message "Error. Requires missing expansion pack". Which of course is incorrect, and the Katy Perry Set isn't the only one with this error either.

@StutteredScreams Are the packs enabled in the launcher? In the launcher you can disable packs now. In Origin right click the game icon and repair game might correct this.

@roberta591 The packs are enabled, and I've just tried the repair option on Origin again and still no Katy Perry Set.

@StutteredScreams Try uninstalling the pack - clean the registry with a program like ccleaner (there is a free version) and clean registry. Then install the pack and see if that works. Is the pack disc based or digital download?

@roberta591 I've just tried your last suggestion of cleaning the registry, which is something I hadn't tried before, but I'm still getting the same error. ☹️

The pack is disc based, but was later downloaded from thesims3 site when I had to re-install the game.

@StutteredScreams Do the packs in question show as owned on thesims3.com my page?

@roberta591 Yes they do. However it only says Showtime, no mention of Katy Perry, but I believe that's normal.

@StutteredScreams I never got the katy perry sweet treats stuff pack or the showtime katy perry collector's edition and they have been retired. I did see sweet treats on Amazon though. Are you talking about the sweet treats stuff pack? Are you sure you have the showtime katy perry collector's edition and not just showtime installed?

@roberta591 Yes I bought the Showtime Katy Perry Collector's Edition in store when it first came out, and I even still have the pamphlet for the exclusive Katy Perry content in my game case.