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Anonymous's avatar
Anonymous
13 years ago
Solved

Sims 3 - Sunlit Tides Gold Addon Install Issues

Hi,

Today I purchased the Sunlit Tides Gold download addon. I also purchased the Supernatural game content and Ambitions.

Following the install, I get the option to download and install Sunlit Tides, which I did.

I get no options in the game for this. From within the game I can open the "Open Download Dashboard" and for Sunlit Tides and other addons I have are all listed as "Install Now". When trying the "Install Now" I am prompted to install a game patch, which I do, then it installs. Still no joy, the content is not there.

When returning to the game launcher (after exiting the game) I then see 2 addons for Sunlit Tides, both of which are not installed.

Please help with this... my wife (across the room) has no problems with this. The only difference is that she does not have the Supernatural expansion.

My IT background hazards a guess at a patch/content conflict with the expansion pack.

Many thanks in advance.

Rick.

pc
technical issues
  • crinrict's avatar
    crinrict
    13 years ago

    Ok. Try the following

    • Go to documents\electronicarts\thesims3\DCCache
    • Move all files *.ebc and missingdeps.idx to the desktop (or some other location)
    • Go to documents\electronicarts\thesims3\InstalledWorlds and delete all files from Store Worlds (Riverview, Sunlit Tides, Lucky Palms ..)
    • Go to documents\electronicarts\thesims3\DCBackup and delete all files. You only really need the ccmerged.package file in there. The rest is junk. Since we're reinstalling all Store Content, the ccmerged.package file will be recreated, so don't worry about it.
    • Now all your Store Content will be uninstalled. That's how it's supposed to be at this point
    • If you still have the downloaded files, you can start reinstalling. Start with Sunlit Tides and check after the installation if it's in the game or not
    • If Sunlit Tides works fine, install the rest of your Store content. Starting with worlds, lots, set then single items. Install them in groups and not in one go. The files in DCCache should be around 200 - 500 MB depending on your machine.
    • If you don't have the files, you can redownload them from your Purchase History.

10 Replies

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    What is your base game version right now ?

    To find out, open your launcher and hover over the little base game icon in the lower left part of the launcher. It should say 1.38.

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hi,

    My current version is 1.38.151.018017.

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Is nothing from the world installed or 'just' the world missing ? Do you have a lot of Store content ?

  • Anonymous's avatar
    Anonymous
    13 years ago

    I would not be able to tell you if anything from the world is installed or not.

    It appears that all other store content is not installing either. I only have 4 other items in store content.

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Ok. Try the following

    • Go to documents\electronicarts\thesims3\DCCache
    • Move all files *.ebc and missingdeps.idx to the desktop (or some other location)
    • Go to documents\electronicarts\thesims3\InstalledWorlds and delete all files from Store Worlds (Riverview, Sunlit Tides, Lucky Palms ..)
    • Go to documents\electronicarts\thesims3\DCBackup and delete all files. You only really need the ccmerged.package file in there. The rest is junk. Since we're reinstalling all Store Content, the ccmerged.package file will be recreated, so don't worry about it.
    • Now all your Store Content will be uninstalled. That's how it's supposed to be at this point
    • If you still have the downloaded files, you can start reinstalling. Start with Sunlit Tides and check after the installation if it's in the game or not
    • If Sunlit Tides works fine, install the rest of your Store content. Starting with worlds, lots, set then single items. Install them in groups and not in one go. The files in DCCache should be around 200 - 500 MB depending on your machine.
    • If you don't have the files, you can redownload them from your Purchase History.
  • Anonymous's avatar
    Anonymous
    13 years ago

    That worked a treat. Many thanks for the help.

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hi crinrict

    I followed your instructions as to fix this download error in Sunlit Tides, I moved the .ebc, missingdeps.idx to an folder on my desktop.  I deleted all the installed worlds and deleted everything in DCBackup accept for the file ccmerged.package file.

    Tried to install Sunlit Tides again from my purcase history and I still get the same error.

    My game version now is 10.0.96.018001

    Base game version is 1.39.3.018002

    All my bought store items is now in my download menu as un-installed.

    Please can you help me, I just don't know what to do any more

    Thanks

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Yes, you need to reinstall everything.

    But first lets see about sunlit tides since you should install that first.

    What error are you getting ?

  • Anonymous's avatar
    Anonymous
    13 years ago

    where is my store content?

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hey i got a problem with sunlit tides.. i try to install the gold version but everytime i press download it opens the origin main window and dunno what to do from there

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