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m3wlissa's avatar
m3wlissa
New Scout
5 years ago
Solved

Sims 3 Crash (Logs Attached)

Hello - I am experiencing crashing in my Sims 3 game. I have recently installed it on my new computer this weekend. I don't have many mods/CC (folder is 540 MB). The only mods are from nraas to hel...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @m3wlissa  The crash logs themselves are almost always useless, but the dxdiag and config.log are much more helpful.  The first thing I see is that your GPU is rated as a 1, and somehow Matched but not Found, neither of which would happen by default.  So it looks like you tried to get the card recognized, but it didn't work.  While this isn't likely to be the issue, it could be in theory, since you might have your graphics settings a lot higher than the game thinks is appropriate.

    I can help you get the card recognized, if you want.  For now though, please restore the original .sgr files.  Or, if you don't have them, repair the game in Origin: open your game library, right-click on the Sims 3 icon, and select Repair.  This should revert both files to their original form.

    Most of the Sims 3 crashes in your dxdiag reference DirectX 9, which the game uses.  So try reinstalling it.  There's no need to uninstall anything; just download the installer from Microsoft and run it, then restart your computer.

    https://www.microsoft.com/en-US/download/details.aspx?id=8109

    If that doesn't help, disable Corsair's iCUE software, which has also been crashing, and test.

    If that doesn't help either, please temporarily unplug your second and third monitors.  Sims 3 does sometimes run fine on a multiple monitor setup, but not always, and this is an easyt test.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@m3wlissa  The crash logs themselves are almost always useless, but the dxdiag and config.log are much more helpful.  The first thing I see is that your GPU is rated as a 1, and somehow Matched but not Found, neither of which would happen by default.  So it looks like you tried to get the card recognized, but it didn't work.  While this isn't likely to be the issue, it could be in theory, since you might have your graphics settings a lot higher than the game thinks is appropriate.

I can help you get the card recognized, if you want.  For now though, please restore the original .sgr files.  Or, if you don't have them, repair the game in Origin: open your game library, right-click on the Sims 3 icon, and select Repair.  This should revert both files to their original form.

Most of the Sims 3 crashes in your dxdiag reference DirectX 9, which the game uses.  So try reinstalling it.  There's no need to uninstall anything; just download the installer from Microsoft and run it, then restart your computer.

https://www.microsoft.com/en-US/download/details.aspx?id=8109

If that doesn't help, disable Corsair's iCUE software, which has also been crashing, and test.

If that doesn't help either, please temporarily unplug your second and third monitors.  Sims 3 does sometimes run fine on a multiple monitor setup, but not always, and this is an easyt test.

  • m3wlissa's avatar
    m3wlissa
    New Scout
    5 years ago

    Thanks so much! I believe I have correctly installed the DirectX 9, but I'd also like to get my graphics card recognized. I tried to follow a few tutorials but I am still not getting it to recognize.

    • m3wlissa's avatar
      m3wlissa
      New Scout
      5 years ago

      Actually, found this cool little mod to do it for me on Nexus.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @m3wlissa  Does the game work now, with the card recognized?  I'd also be curious to see what the mod did, if you'd be willing to post another deviceconfig.  (I actually only need to see the 15 lines between "Graphics device info" and "Options," if you'd rather copy and paste them into a reply.)  By the way, please remove the mod link itself: links to third-party downloads aren't allowed on this site.

      If you didn't get an error when reinstalling DX9, then it worked in all likelihood.  Windows almost always complains when something doesn't run to completion.

      • m3wlissa's avatar
        m3wlissa
        New Scout
        5 years ago

        Yes - I think applying these two fixes did the job! I've been playing for about 3.5 hours with no crashes (saving as I go).

        I'm not finding the text you're looking for, so I will attach the file here. 🙂

        Thanks so much! I really appreciate your suggestions here - I've been wanting to play TS3 for a long time, and was hoping my new computer would make it possible. Thanks again!

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