Once again, thank you for your replies and willingness to help people here. I have read a lot of posts where you have gotten people's games working through your tips and knowledge. So thank you for your efforts.
According to EA's twitter, they are telling sims 3 and sims 4 players to uninstall and reinstall the EA APP. That there is a glitch where sims 3 and sims 4 players both are not able to see their owned packs or download them. That the sims 3 and 4 aren't even appearing in their libraries.
They said they put out an update to the app, but some people can't get the update to work. That we must uninstall and reinstall the app.
After doing that just now, my sims 4 is actually showing up in my library and my sims 3 is actually showing that I own all the expansion and stuff packs. So yay sims team for that.
The launcher is letting me sign in as well finally. I can now load my game with all expansion packs. I just can't get my store items or saves to work.
The sims 3 website still is not working for me. I tried chrome, firefox, Microsoft edge, and Internet explorer on compatibility mode. I tried my mom's account on her pc. My grandmother tried it on her pc at her place. They can't get it to work either. My aunt it let her get to purchase history but when she clicked download, it says she didn't own the items.
Edge let me log in just now, but when I hit purchase history.... it says bad gateway. If I refresh a few times, I get logged out and can't log back in. I have to delete the cache and the cookies and try again. I can log in at EA's site ( EA.com ) then go to the sims 3 page, I am logged in. I hit purchase history and get logged out instantly. It just keeps repeating.
According to the EA sims 3 store forum, at lot of people are having issues logging in and have for months. The browser doesn't seem to matter. It is hit or miss. Sometimes it says under maintenance. Other times It just keeps asking people to log in time after time or giving a bad gateway when they hit purchase history. Other times it tells people they can't download their items and that they don't own them.
EA Cade has posted in several of the threads that they are aware of the log in issues.
My brother's discord community has been posting all their issues too. Many have finally got their games to load with the newest EA APP update ( uninstalling and reinstalling ). Sadly they are like me and just can't get the sims 3 store or purchase history to work. At least sim gurus have said they are aware people are having issues. So maybe that means something will finally get fixed.
Again, thanks for spending your time trying to help people. I have MS and my doctors told me I needed to de- stress. That I needed to play some games and relax. Stress will kill me faster. Since December and the EA APP - it has been anything but relaxing.
Community ManagerHi @DestinysEcho,
It sounds like there may be some issues happening with your account and game entitlements that the live support team would need to look into with you- here on the forums, we don't have access to your specific account details to investigate this further and see what's causing these issues.
Please reach out to the live support team from the help site here so they can take a look with you and see what's happening- I'd also recommend you attach this AHQ conversation when you contact live support so that team does have something to reference. If you have any issues contacting live support, be sure to let me know.
Thank you so much for reply! I will definitely do that.
Just wanted to post a quick update.
A few friends who are having the same issues as I am, posted in a discord channel this morning. They said the sims 3 store was working for the moment. I quickly hopped onto the site. I was able to log in and get to my purchase history.
I was able to download about a third of my store items before the site crashed again. I have tried multiple times today to waiting to see if it comes back up. But I keep getting bad gateway or under maintenance again.
I did install what I was able to download. A few worlds and some outfits. They did work and my game did load up.
* fingers crossed that EA keeps working on stuff and I can get the rest of my items.
But at least now I have hope.
Hey, did you ever find a fix to this? I'm having a similar problem rn and i'm stunned. My Sims 3 seemed to work fine until I tried it earlier this week. ☹️ I'm really sad, I don't love the Sims 4 nearly as much and idk what to do. I feel like EA just doesn't care as much anymore for poeple having difficulties with their older games.
@xuiliajuicebox As a test, please try playing in a clean user folder. Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If this doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
