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EllieTulloch's avatar
EllieTulloch
New Novice
4 months ago

sims 3 expansion packs not showing in launcher

Is anyone else having an issue with their expansion packs not appearing in the launcher? The EA app says I own the content, but that it needs updating in the game hub before I can play it but I can’t...
technical issues
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 months ago

EllieTulloch  The "update required" message is a known issue; there isn't an actual update:

https://answers.ea.com/t5/Technical-Issues-PC/PC-EA-app-Error-quot-An-update-is-required-to-launch-this-game/td-p/13817377

You can try clearing the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repairing the game, under Sims 3 > Manage > Repair.  You can also make sure the packs are showing as installed under Manage > Manage add-ons.

If that doesn't help, and the packs are installed properly, try force-updating the App.  Go here:

C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

and run the EAUpdater.exe.

If that doesn't help either, please list the packs that are missing and where you bought them.

  • EllieTulloch's avatar
    EllieTulloch
    New Novice
    4 months ago

    Thank you for your suggestions  puzzlezaddicthave tried all of these and I’m still having the same issue. 

    I’m missing world adventures, ambitions, generations and master suite stuff and they were all bought as discs instore from Game. I bought them along with 6 other packs around 8-10 years ago and I have them registered to my EA account where it shows that I own 11 add-ons including the missing 4.  I have 7 other packs in total that are all working fine and showing up on the launcher. I’ve tested them all in-game and they are displaying normal. Only one pack was bought through the EA app a couple of years ago and that was Late Night, which is working along with the others I bought in disc form.

    I’ve been playing all my expansion packs on my old laptop for 10 years with no issue, and I’m only now experiencing problems when I’ve tried to switch over to a new laptop. The new laptop is running the Sims fine and I don’t think it’s an issue of having too many packs running at once because they aren’t even appearing in the launcher for me to be able to choose a couple to play with. 

    It may be worth noting that my new laptop doesn’t take discs so I can’t just pop in the disc, but it is recognising that I own some of the other packs that were also bought as discs. 

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