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MysteryGamer2000's avatar
MysteryGamer2000
New Traveler
2 days ago

Sims 3 Store Stuff not showing up

Hello everyone ! 

So i just started playing the sims 3 a few months ago and bought some stuff and worlds from the store but the problem comes after a few gameplays the store stuff dissapears from my game and when i try to reinstall them it says something about a software update ! i dont know whats going on ! the last time i fixed it by deleting all my sims 3 file  except my mods and saves and to be honest i dont want to go through that trouble again, so does anybody know a fix for this kind of problem ? also forgot to mention i play the sims 3 on the ea app . 

4 Replies

  • Dustlex's avatar
    Dustlex
    Seasoned Hotshot
    2 days ago

    HiMysteryGamer2000​ 

    Have you tried repairing the game about the EA App? If that doesn't help, try reinstalling the game.

    And - are the contents also displayed in the launcher under “installed content,” or have they disappeared there too?

  • MysteryGamer2000's avatar
    MysteryGamer2000
    New Traveler
    2 days ago

    hello Dustlex​  

    the weird thing is that is the second time this happens and i noticed that this only happens after a few days of gameplay ! the last time the thing i did was delete my whole sims 3 games folder except my saved games and mods ! yes they have dissapeared from the installed content too .

  • MysteryGamer2000​  Try deleting SigsCache, in Documents > Electronic Arts > the Sims 3.

    That said, part of the problem may be how many files you're trying to install at once.  The launcher doesn't handle large amounts of data very well, as in, the content can break.  And once it's broken, it's usually not possible to fix it other than by reinstalling that content.

    So please install your Store content into a clean folder, as described here:

    [Read First] Sims 3 Store guide | EA Forums - 11157679

    Start with Best Practices in that post, then proceed to the next post for instructions on installing into a new folder and transferring your data.

    It should also be noted that for worlds in particular, and sometimes for other items, you'll need to wait for the downloaded items' thumbnails to change from boxes to the correct images before installing that content.  Not waiting can corrupt the installed files.

    Dustlex​  Neither repairing nor reinstalling the game will fix Store content that's already broken.  It's stored in the user folder, which the EA App doesn't touch.