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rugaroo69's avatar
rugaroo69
2 years ago
Solved

Sims 3 Expansions Corrupted. In Preparing Mode Perpetually

Hello. I am having trouble with two expansion packs for Sims 3. The first is that the Showtime expansion listed on my account was the Katy Perry edition. I never purchased that edition and I do not h...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @rugaroo69 

    It sounds like you may only have the Mac 64-bit entitlement version of this pack on your account instead of the PC version of this pack.

    Live support will need to review the entitlements on your account for Pets and make sure you have the correct version. Please contact live support from the help site here so they can look into this a bit further with you- I'd also recommend you attach this AHQ conversation when you reach out there so live support has further information to reference. 

tiana3000's avatar
tiana3000
2 years ago

Hi. I am also having the same issue with the Pets expansion just beings stuck at preparing. I am playing on PC. I have tried to repair the game, including expansions. I have tried to force an update for the EA app, but was told that there were no updates at this time. I have cleared the cache for the EA app and restarted my computer. Still stuck in "preparing" before saying there was an error downloading, trying again in few minutes. This has been an ongoing issue since the switch from Origin to the EA app.

  • rugaroo69's avatar
    rugaroo69
    2 years ago

    Yep. I have placed MANY tickets to fix this problem with Pets. I even considered buying it AGAIN and seeing if a new one would load. Sims 3 is the best treatment for my anxiety. I'll be blunt about it. And I am not the only one, judging from the fan groups i have visited. But it seems that we've been left behind.

    I will not be purchasing Sims 4 as it isn't open world, and doesn't have all the cool things like Create A Style. EA is like NASA; they went to the moon once, many years ago, and now they can't seem to find the code to do it again. Instead, we get better graphics and less content. 

    • rugaroo69's avatar
      rugaroo69
      2 years ago

      Thank you for helping. I cannot find the Expansion because I purchased it physically. It was grandfathered in on my store account. Now I cannot see anything like I used to. It all says "placeholder".  I can't find where it was acquired. 

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @rugaroo69 

        It sounds like you may only have the Mac 64-bit entitlement version of this pack on your account instead of the PC version of this pack.

        Live support will need to review the entitlements on your account for Pets and make sure you have the correct version. Please contact live support from the help site here so they can look into this a bit further with you- I'd also recommend you attach this AHQ conversation when you reach out there so live support has further information to reference. 

    • tiana3000's avatar
      tiana3000
      2 years ago

      No offense intended, but please review the chat log. I tried the help chat and asked for troubleshooting assistance. I made it very clear I did NOT want a refund, just for my game to work. I was overriden and ignored, and the refund was processed anyways. I then, somehow, got the expansion to work after 3+ hours of trying different methods. I immediately contacted chat back for them to reverse the refund only to be told it was too late. It really sucks because I love this game. Of course I'm not blaming you, because obviously you have no control over this. But I promise I tried everything lol

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @tiana3000 

        Unfortunately I wouldn't have details on this refund as we can't access your specific account information here on AHQ, but if a refund was submitted for this pack, you'd no longer be able to access and play it. You'd need to re-purchase the pack in order to install and play Pets. 

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