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iamSuhaylah It sounds like the EA App downloaded the 32-bit version of Sims 3, not the 64-bit version you need to be using. That, in turn, may mean that you don't have the 64-bit "entitlement," as it's called, for the base game. Please see the accepted solution of this thread for more information:
Redeemed Sims 3 codes but wont download as says only available on windows? | EA Forums - 11143008
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