Forum Discussion

guacaladymola's avatar
9 years ago

Sims 3 launcher crashes on startup

So I've had the sims 3 for a almost a year now and it's been working fine up until now. It always ran smoothly even with cc and the eps and the one sp that I had installed. I stopped playing for a while to catch up with my school work and I only just recently started playing again after my mom completely reset our computer. So i reinstalled my games using the discs and I downloaded some store content, but every time I open the launcher it totally freezes. The play button and the edges of the welcome screen get grayed out and the loading mouse circle pops up. If I try to click anywhere on the launcher, the window will say it's not responding and the screen will either turn black and the launcher will close after awhile or I'll have to completely shut down my computer. I tried playing it once last night and it actually worked, but once I finished playing, the launcher would stop working again. I've tried uninstalling and reinstalling everything via Origin and the discs, I've updated origin, but idk what else to do please help. 

2 Replies

  • Catlee2's avatar
    Catlee2
    9 years ago

    I had The launcher open yesterday, it let me open the welcome screen, log-in and browse through store stuff, I even checked the make an offer deals and that worked fine.

    But then I tried installing "The Sims 3 Worlds Bundle - Hidden Springs & Monte Vista" and that is when I had problems.

    It will no longer let me look at or start up the welcome page or log in from the game launcher, my launcher is now stuck. It will sit on a blue screen sometimes but I eventually get the message: "The Website cannot display the page" with the error: HTTP 500 internal server error. (Picture of my game launcher with the error is copied below)

    I can log into the EA site and everything seems to work fine there - except for the "Live Chat" help - It gave me a case number but when the chat screen comes up it said: "Sorry, that page doesn't exist!" and just puts me in a endless wait loop for my ticket/case and never actually connects with anyone (I left it open & waiting for 8 hrs - I went to sleep and it still shows I am waiting in a Que this morning then finally timed out).

    I did not register my game online when I logged into my account on the EA website. I did not know if that would mess up my install process since it never would complete it.

    Can someone please help

    I am using google chrome and windows 7

     photo Sims 3 Launcher Problem- 12-19-2016_zpsxvunldqc.jpg