I had a hard disk crash and the disk where some of the expansions were installed was wiped out.
Now the game does not want to start again. Origin app tells me I have to download the game, but once downloaded it keeps telling me it cannot start, please see the ".log", but no inkling to where this log is.
I tried to verify the game data and it all checked out ok, but still the message is the same.
Any suggestion on what to do ?
@Marciow0w Please setail how your game was installed and which disk crashed (D:?). Did you have the game installed to an alternate location? Did you use a registry cleaner like ccleaner (there is a free version) to clean the registry? Please post your computer's dxdiag - link - how to post your computer's dxdiag thank you
Apologies for the delay, I was not at home.
As requested (thanks for the help) I am posting the DXDIAG file. NO registry cleaner was used, I am afraid of using it, right now.
W.r.t. the installation details, I have a SSD disk as C:, therefore I do not have a lot of room, thus most of the game was installed on disk E:, but I noticed (later) that for some reason I can't remember some portions (add ons, Generation, Ambitions, Vita Universitaria) were installed on disk I: which is not longer available.
As I mentioned, I tried re-installing the game, but it keeps telling me there is an error, and to see an unnamed .log file. (see attached image, it is in Italian, but it should be clear enough, I hope.
Bruno
@Marciow0w If you have a small SSD as a system drive I recommend you either get a larger SSD or get a large conventional drive. If you are saying you don't have a lot of room then the free space is too small. When you use multiple storage devices especially usb devices, a drive designation can change and if you have linked files those files can not be found where they used to be. 39.4 is too small of free space on the system drive. You should have at least 80Gb (if not more). I have a NAS box that has (had) 4 2T Seagate drives and after 1 year I'm starting to see unrecoverable errors with loss of data. After the third one died I'm now using WD drives. I don't know why you have so much local storage but a NAS box (like cloud storage only local) would be a lot more stable and more convenient. The problem of a small SSD system device is your off loading applications that should (but don't) benefit from the SSD. SSDs are still evolving - I have seen many patches for SSDs. The manufacturers are not releasing patches because they like to, they are putting out patches to correct issues with the software on the SSD. Windows is benefiting the most with your configuration and is being slowed down by applications that aren't on the SSD. You need to understand how Windows works. Windows operating system bloats - it is what it does. There are ways to help if even for the near future but these are advanced techniques to be used that understands the pros and cons of using advanced techniques.
