Re: Redeem free simspoint on Thesims3.com

I bought sims 3 base game from steam and because my steam and ea account are linked ea app automatically registered sims 3 base game code to ea account and sims 3 base icon was greyed out in sims 3 store website so I contact ea help advisor via live chat and requested to fix problem and advisor fixed it by refreshing entitlements after that on sims 3 website sims 3 base icon changed from greyed out to color and also received system message that my sims 3 base game is successfully registered but redeem free Sim points  button is not appearing I tried another browser Firefox browser in incognito mode but redeem free Sim points button is not appearing can anybody tell me how to fix redeem free Sim points button not appearing.