Forum Discussion

morgo's avatar
morgo
13 years ago

Sims 3 Supernatural Keeps Crashing On Me

I just recently bought "Sims 3 Plus Supernatural" for my PC, and I installed it and started playing. As I was creating a family I decided to use some of my Sims Points to buy a custom hairstyle. Afte...
pc
technical issues
crinrict's avatar
crinrict
Hero+
13 years ago

To gather a DxDiag on your computer, please follow the steps below:

If you have Microsoft Windows XP:
1. Click the Start button on the Windows Taskbar.
2. Select Run.
3. Type dxdiag in the available text field.
4. Click OK.
5. Click Save All Information.

If you have Windows Vista/Win 7 and do not have a Run selection:

1. Click On Start
2 Type dxdiag into Search Box
3. Click Save All Information.


Just need the graphic card part.

Your driver seem to be really old. Try updating them: https://help.ea.com/article/finding-devices-and-updating-drivers

morgo's avatar
morgo
13 years ago

I updated all of my drivers from Sound to Graphics, and I tested the game.

It's letting me create a Sim, but as I was creating their household, it crashed, like usual.

This frustration isn't leaving me alone.

Any other suggestions or solutions?

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    I kinda fear that your computer is not up to the task. Your processor is rather low in specs and that chip might be a problem as well. Can't tell you for sure until I know how much dedicated memory you have.

    Were you able to generate the whole DxDiag report ? If so, just paste it on here. It won't al fit, so post as much as you can.

    • morgo's avatar
      morgo
      13 years ago

      Mmkay. I'll do it. Here;

      ------------------
      System Information
      ------------------
      Time of this report: 2/13/2013, 15:06:29
      Operating System: Windows Vista™ Home Basic (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120824-0336)
      Language: English (Regional Setting: English)
      System Manufacturer: Dell Inc.
      System Model: Vostro 200
      BIOS: Phoenix - AwardBIOS v6.00PG
      Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz (2 CPUs), ~2.0GHz
      Memory: 3316MB RAM
      Page File: 1804MB used, 5056MB available
      Windows Dir: C:\Windows
      DirectX Version: DirectX 11
      DX Setup Parameters: Not found
      DxDiag Version: 7.00.6002.18107 32bit Unicode

      ---------------
      Display Devices
      ---------------
      Card name: Intel(R) G33/G31 Express Chipset Family
      Manufacturer: Intel Corporation
      Chip type: Intel(R) GMA 3100
      DAC type: Internal
      Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_02381028&REV_02
      Display Memory: 286 MB
      Dedicated Memory: 0 MB
      Shared Memory: 286 MB
      Current Mode: 1152 x 864 (32 bit) (60Hz)
      Monitor: Generic PnP Monitor
      Driver Name: igdumd32.dll
      Driver Version: 7.14.0010.1437 (English)
      DDI Version: 9Ex
      BGRA Supported: Yes
      Driver Attributes: Final Retail
      Driver Date/Size: 2/11/2008 19:36:08, 3301376 bytes
      WHQL Logo'd: Yes
      WHQL Date Stamp:
      Device Identifier: {D7B78E66-6A82-11CF-0576-3222A3C2CA35}
      Vendor ID: 0x8086
      Device ID: 0x29C2
      SubSys ID: 0x02381028
      Revision ID: 0x0002
      Revision ID: 0x0002
      Video Accel: ModeMPEG2_A ModeMPEG2_C
      Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
      DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled

      ------------------------
      Disk & DVD/CD-ROM Drives
      ------------------------
      Drive: C:
      Free Space: 57.5 GB
      Total Space: 152.5 GB
      File System: NTFS
      Model: Hitachi HDS721616PLA380 ATA Device

      Drive: D:
      Model: HL-DT-ST CDRW/DVD GCCH30N ATA Device
      Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/10/2009 23:39:17, 67072 bytes

      Drive: E:
      Model: HL-DT-ST DVD+-RW GSA-H73N ATA Device
      Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/10/2009 23:39:17, 67072 bytes

      --------------
      System Devices
      --------------
      Name: Intel(R) G33/G31 Express Chipset Family
      Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_02381028&REV_02\3&2411E6FE&0&10
      Driver: C:\Windows\system32\DRIVERS\igdkmd32.sys, 7.14.0010.1437 (English), 2/11/2008 19:36:10, 2302976 bytes
      Driver: C:\Windows\system32\igdumd32.dll, 7.14.0010.1437 (English), 2/11/2008 19:36:08, 3301376 bytes
      Driver: C:\Windows\system32\igklg400.bin, 2/11/2008 19:34:48, 2215364 bytes
      Driver: C:\Windows\system32\igklg450.bin, 2/11/2008 19:34:48, 1971732 bytes
      Driver: C:\Windows\system32\igmedcompkrn.bin, 2/11/2008 19:34:48, 29932 bytes
      Driver: C:\Windows\system32\iglhxs32.vp, 2/11/2008 21:06:46, 32848 bytes
      Driver: C:\Windows\system32\iglhxo32.vp, 2/11/2008 18:35:36, 2096 bytes
      Driver: C:\Windows\system32\iglhxc32.vp, 4/13/2007 19:38:38, 2096 bytes
      Driver: C:\Windows\system32\hccutils.dll, 7.14.0010.1437 (English), 2/11/2008 18:46:50, 106496 bytes
      Driver: C:\Windows\system32\igfxsrvc.dll, 7.14.0010.1437 (English), 2/11/2008 18:47:14, 48640 bytes
      Driver: C:\Windows\system32\igfxsrvc.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:10, 256536 bytes
      Driver: C:\Windows\system32\igfxpph.dll, 7.14.0010.1437 (English), 2/11/2008 18:47:34, 204800 bytes
      Driver: C:\Windows\system32\igfxcpl.cpl, 7.14.0010.1437 (English), 2/11/2008 18:47:24, 122880 bytes
      Driver: C:\Windows\system32\igfxcfg.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:04, 539160 bytes
      Driver: C:\Windows\system32\igfxdev.dll, 7.14.0010.1437 (English), 2/11/2008 18:46:44, 204800 bytes
      Driver: C:\Windows\system32\igfxdo.dll, 7.14.0010.1437 (English), 2/11/2008 18:46:58, 135168 bytes
      Driver: C:\Windows\system32\igfxtray.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:12, 141848 bytes
      Driver: C:\Windows\system32\igfxzoom.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:14, 170520 bytes
      Driver: C:\Windows\system32\hkcmd.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:02, 166424 bytes
      Driver: C:\Windows\system32\igfxress.dll, 7.14.0010.1437 (English), 2/11/2008 18:46:32, 3293184 bytes
      Driver: C:\Windows\system32\igfxpers.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:08, 133656 bytes
      Driver: C:\Windows\system32\igfxTMM.dll, 7.14.0010.1437 (English), 2/11/2008 18:48:00, 245760 bytes
      Driver: C:\Windows\system32\igfxext.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:06, 170520 bytes
      Driver: C:\Windows\system32\igfxexps.dll, 7.14.0010.1437 (English), 2/11/2008 18:47:26, 24576 bytes
      Driver: C:\Windows\system32\oemdspif.dll, 7.14.0010.1437 (English), 2/11/2008 18:47:38, 69632 bytes
      Driver: C:\Windows\system32\igfxrara.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:14, 159744 bytes
      Driver: C:\Windows\system32\igfxrchs.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:14, 114688 bytes
      Driver: C:\Windows\system32\igfxrcht.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:14, 110592 bytes
      Driver: C:\Windows\system32\igfxrdan.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 176128 bytes
      Driver: C:\Windows\system32\igfxrdeu.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 192512 bytes
      Driver: C:\Windows\system32\igfxrenu.lrc, 7.14.0010.1437 (English), 2/11/2008 18:46:32, 172032 bytes
      Driver: C:\Windows\system32\igfxresp.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 188416 bytes
      Driver: C:\Windows\system32\igfxrfin.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 176128 bytes
      Driver: C:\Windows\system32\igfxrfra.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 184320 bytes
      Driver: C:\Windows\system32\igfxrheb.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 155648 bytes
      Driver: C:\Windows\system32\igfxrita.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 188416 bytes
      Driver: C:\Windows\system32\igfxrjpn.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 131072 bytes
      Driver: C:\Windows\system32\igfxrkor.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 126976 bytes
      Driver: C:\Windows\system32\igfxrnld.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 188416 bytes
      Driver: C:\Windows\system32\igfxrnor.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 176128 bytes
      Driver: C:\Windows\system32\igfxrplk.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 180224 bytes
      Driver: C:\Windows\system32\igfxrptb.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 180224 bytes
      Driver: C:\Windows\system32\igfxrptg.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 180224 bytes
      Driver: C:\Windows\system32\igfxrrus.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 180224 bytes
      Driver: C:\Windows\system32\igfxrsky.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 176128 bytes
      Driver: C:\Windows\system32\igfxrslv.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 172032 bytes
      Driver: C:\Windows\system32\igfxrsve.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 176128 bytes
      Driver: C:\Windows\system32\igfxrtha.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 163840 bytes
      Driver: C:\Windows\system32\igfxrcsy.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:14, 176128 bytes
      Driver: C:\Windows\system32\igfxrell.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 192512 bytes
      Driver: C:\Windows\system32\igfxrhun.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 184320 bytes
      Driver: C:\Windows\system32\igfxrtrk.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 172032 bytes
      Driver: C:\Windows\system32\ig4icd32.dll, 7.14.0010.1437 (English), 2/11/2008 19:01:30, 2420736 bytes
      Driver: C:\Windows\system32\ig4dev32.dll, 7.14.0010.1437 (English), 2/11/2008 19:01:44, 2174976 bytes
      Driver: C:\Windows\system32\igfxCoIn_v1437.dll, 2/11/2008 19:55:18, 147456 bytes

      Name: Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
      Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_02381028&REV_02\3&2411E6FE&0&08
      Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 01:32:55, 149480 bytes

      Name: Intel(R) G33/G31/P35 Express Chipset Processor to I/O Controller - 29C0
      Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_02381028&REV_02\3&2411E6FE&0&00
      Driver: n/a

      Name: High Definition Audio Controller
      Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_02381028&REV_02\3&2411E6FE&0&D8
      Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6002.18005 (English), 4/10/2009 23:42:42, 561152 bytes

      Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
      Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_02381028&REV_02\3&2411E6FE&0&D7
      Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6002.18005 (English), 4/10/2009 23:42:52, 39936 bytes
      Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6002.18005 (English), 4/10/2009 23:42:57, 226304 bytes

About The Sims 3 Technical Issues

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