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morgo's avatar
morgo
13 years ago

Sims 3 Supernatural Keeps Crashing On Me

I just recently bought "Sims 3 Plus Supernatural" for my PC, and I installed it and started playing. As I was creating a family I decided to use some of my Sims Points to buy a custom hairstyle. Afte...
pc
technical issues
crinrict's avatar
crinrict
Hero+
13 years ago

Your computer has no dedicated memory at all. With all they stuff they added, I'm sorry to say that your computer probably can't handle the game anymore.

Also the drivers are still from 2008. Somehow the update didn't take. Since you had a driver fail message, maybe it didn't work correctly. Maybe completely reinstalling the drivers instead of updating will work better.

Don't know what else to tell you.

--

@meg46368: I'll check your thread.

  • morgo's avatar
    morgo
    13 years ago

    I think I gave you my old DxDiag report before the driver updates. (Like the idiot I am)

    Lemme give you a new one.

    ------------------
    System Information
    ------------------
    Time of this report: 2/15/2013, 04:00:41
    Operating System: Windows Vista™ Home Basic (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130104-1437)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Vostro 200
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz (2 CPUs), ~2.0GHz
    Memory: 3316MB RAM
    Page File: 1481MB used, 5343MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 32bit Unicode

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) G33/G31 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 3100
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_02381028&REV_02
    Display Memory: 286 MB
    Dedicated Memory: 0 MB
    Shared Memory: 286 MB
    Current Mode: 1152 x 864 (32 bit) (60Hz)
    Monitor: Acer E151H
    Driver Name: igdumd32.dll
    Driver Version: 7.14.0010.1437 (English)
    DDI Version: 9Ex
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 2/11/2008 19:36:08, 3301376 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-6A82-11CF-0576-3222A3C2CA35}
    Vendor ID: 0x8086
    Device ID: 0x29C2
    SubSys ID: 0x02381028
    Revision ID: 0x0002
    Revision ID: 0x0002
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 58.3 GB
    Total Space: 152.5 GB
    File System: NTFS
    Model: Hitachi HDS721616PLA380 ATA Device

    Drive: D:
    Model: HL-DT-ST CDRW/DVD GCCH30N ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/10/2009 23:39:17, 67072 bytes

    Drive: E:
    Model: HL-DT-ST DVD+-RW GSA-H73N ATA Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/10/2009 23:39:17, 67072 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) G33/G31 Express Chipset Family

    Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_02381028&REV_02\3&2411E6FE&0&10
    Driver: C:\Windows\system32\DRIVERS\igdkmd32.sys, 7.14.0010.1437 (English), 2/11/2008 19:36:10, 2302976 bytes
    Driver: C:\Windows\system32\igdumd32.dll, 7.14.0010.1437 (English), 2/11/2008 19:36:08, 3301376 bytes
    Driver: C:\Windows\system32\igklg400.bin, 2/11/2008 19:34:48, 2215364 bytes
    Driver: C:\Windows\system32\igklg450.bin, 2/11/2008 19:34:48, 1971732 bytes
    Driver: C:\Windows\system32\igmedcompkrn.bin, 2/11/2008 19:34:48, 29932 bytes
    Driver: C:\Windows\system32\iglhxs32.vp, 2/11/2008 21:06:46, 32848 bytes
    Driver: C:\Windows\system32\iglhxo32.vp, 2/11/2008 18:35:36, 2096 bytes
    Driver: C:\Windows\system32\iglhxc32.vp, 4/13/2007 19:38:38, 2096 bytes
    Driver: C:\Windows\system32\hccutils.dll, 7.14.0010.1437 (English), 2/11/2008 18:46:50, 106496 bytes
    Driver: C:\Windows\system32\igfxsrvc.dll, 7.14.0010.1437 (English), 2/11/2008 18:47:14, 48640 bytes
    Driver: C:\Windows\system32\igfxsrvc.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:10, 256536 bytes
    Driver: C:\Windows\system32\igfxpph.dll, 7.14.0010.1437 (English), 2/11/2008 18:47:34, 204800 bytes
    Driver: C:\Windows\system32\igfxcpl.cpl, 7.14.0010.1437 (English), 2/11/2008 18:47:24, 122880 bytes
    Driver: C:\Windows\system32\igfxcfg.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:04, 539160 bytes
    Driver: C:\Windows\system32\igfxdev.dll, 7.14.0010.1437 (English), 2/11/2008 18:46:44, 204800 bytes
    Driver: C:\Windows\system32\igfxdo.dll, 7.14.0010.1437 (English), 2/11/2008 18:46:58, 135168 bytes
    Driver: C:\Windows\system32\igfxtray.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:12, 141848 bytes
    Driver: C:\Windows\system32\igfxzoom.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:14, 170520 bytes
    Driver: C:\Windows\system32\hkcmd.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:02, 166424 bytes
    Driver: C:\Windows\system32\igfxress.dll, 7.14.0010.1437 (English), 2/11/2008 18:46:32, 3293184 bytes
    Driver: C:\Windows\system32\igfxpers.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:08, 133656 bytes
    Driver: C:\Windows\system32\igfxTMM.dll, 7.14.0010.1437 (English), 2/11/2008 18:48:00, 245760 bytes
    Driver: C:\Windows\system32\igfxext.exe, 7.14.0010.1437 (English), 2/11/2008 20:13:06, 170520 bytes
    Driver: C:\Windows\system32\igfxexps.dll, 7.14.0010.1437 (English), 2/11/2008 18:47:26, 24576 bytes
    Driver: C:\Windows\system32\oemdspif.dll, 7.14.0010.1437 (English), 2/11/2008 18:47:38, 69632 bytes
    Driver: C:\Windows\system32\igfxrara.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:14, 159744 bytes
    Driver: C:\Windows\system32\igfxrchs.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:14, 114688 bytes
    Driver: C:\Windows\system32\igfxrcht.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:14, 110592 bytes
    Driver: C:\Windows\system32\igfxrdan.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 176128 bytes
    Driver: C:\Windows\system32\igfxrdeu.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 192512 bytes
    Driver: C:\Windows\system32\igfxrenu.lrc, 7.14.0010.1437 (English), 2/11/2008 18:46:32, 172032 bytes
    Driver: C:\Windows\system32\igfxresp.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 188416 bytes
    Driver: C:\Windows\system32\igfxrfin.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 176128 bytes
    Driver: C:\Windows\system32\igfxrfra.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 184320 bytes
    Driver: C:\Windows\system32\igfxrheb.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 155648 bytes
    Driver: C:\Windows\system32\igfxrita.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 188416 bytes
    Driver: C:\Windows\system32\igfxrjpn.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 131072 bytes
    Driver: C:\Windows\system32\igfxrkor.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 126976 bytes
    Driver: C:\Windows\system32\igfxrnld.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 188416 bytes
    Driver: C:\Windows\system32\igfxrnor.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 176128 bytes
    Driver: C:\Windows\system32\igfxrplk.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 180224 bytes
    Driver: C:\Windows\system32\igfxrptb.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 180224 bytes
    Driver: C:\Windows\system32\igfxrptg.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:20, 180224 bytes
    Driver: C:\Windows\system32\igfxrrus.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 180224 bytes
    Driver: C:\Windows\system32\igfxrsky.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 176128 bytes
    Driver: C:\Windows\system32\igfxrslv.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 172032 bytes
    Driver: C:\Windows\system32\igfxrsve.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 176128 bytes
    Driver: C:\Windows\system32\igfxrtha.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 163840 bytes
    Driver: C:\Windows\system32\igfxrcsy.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:14, 176128 bytes
    Driver: C:\Windows\system32\igfxrell.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:16, 192512 bytes
    Driver: C:\Windows\system32\igfxrhun.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:18, 184320 bytes
    Driver: C:\Windows\system32\igfxrtrk.lrc, 7.14.0010.1437 (English), 2/11/2008 18:52:22, 172032 bytes
    Driver: C:\Windows\system32\ig4icd32.dll, 7.14.0010.1437 (English), 2/11/2008 19:01:30, 2420736 bytes
    Driver: C:\Windows\system32\ig4dev32.dll, 7.14.0010.1437 (English), 2/11/2008 19:01:44, 2174976 bytes
    Driver: C:\Windows\system32\igfxCoIn_v1437.dll, 2/11/2008 19:55:18, 147456 bytes

    Name: Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
    Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_02381028&REV_02\3&2411E6FE&0&08
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6002.18005 (English), 4/11/2009 01:32:55, 149480 bytes

    Name: Intel(R) G33/G31/P35 Express Chipset Processor to I/O Controller - 29C0
    Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_02381028&REV_02\3&2411E6FE&0&00
    Driver: n/a

    • crinrict's avatar
      crinrict
      Hero+
      13 years ago

      Well, it still says 2008 😉

      • morgo's avatar
        morgo
        13 years ago

        Dang. Well, I guess I'm out of luck. :/

About The Sims 3 Technical Issues

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