The EA app was working fine for me with Sims 4, but I decided to revisit my Sims 3 simmies and that's where it all flopped. The EA app deleted some of my store content (particularly the worlds like ...
It would be better if you go over to the AHQ site to either search for your issues or to create a new thread over there as that is where they want us to post issues with the new EA app at so that the developers can see the postings as they don't want people posting their issues across several social media sites... :) https://answers.ea.com/t5/EA-app/ct-p/ea-app-en