Pets expansion pack not showing in game

Hello,

I've purchased the expansion pack more than 10 years ago physically with code in the box and I had it connected to my account. I downloaded all my expansions and even though it shows installed everywhere, it's not showing neither in the launcher nor in game. It's also present on the hard drive. I've tried every solution provided by chat assistance on EA page but nothing seems to work. Do y'all have any ideas?