Sims 3 website is down?

I get the login loop. Not every account is impacted. I have an old account that I forgot the email for quite some time. Due to forgetting, I created the second account I use now with most of my store bought items. I can get into that first account, but not the second one with simpoints and many items. I tried reseting my password with the second account. It gives me a code, lets me reset, but then the login loop again. I have never had any issues until they did maintenence 1.5 weeks ago. They broke something with some accounts and they haven't bothered to fix it. I contacted support 1 week ago and had a chat with them. They said they'd open a ticket and look into it. Since it only effects some accounts it might be harder to fix, but without any updates or messages, and the lying to people that they are the only ones with an issue, I'm inclined to think its being ignored.