Sims 3 Won't Install Any Content

This is usually if the game does not correctly recognized that you own the items.

I would contact a game advisor so they can check if everything is ok with your items (or re-download again while being logged in)

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

The problem with that is I basically got the run-around. I was told to uninstall and reinstall the game, use the super patch, and I'm still having the same problem. I've already went through this before, so this makes it the second time. Still no real help.

☹️ 

Did they check your account ?

Let me see if I can get some more info on this issue.

EDIT: Just to make sure, you did redownload everything from your purchase history before trying to install ?

They told me they were going to when I spoke to the first person, but alas nothing happened. I did as the second person told me, and after I uninstalled the base game, it wouldn't even let me use my own code again. It kept saying it was invalid, which I don't understand why. Basically I used a code from Yahoo answers for it, which I don't know if its okay or not, but I thought since I bought the game it would be okay. I have owned it since it came out, but I've never come over an issue like this before. Anyway. I used the code I found that someone else said could be used, and I reinstalled the base game, and this time it updated twice and everything installed just fine. I don't know what the problem was, and I didn't really get it resolved with anyone elses help, but it's okay now. I would like to know what was going on and why my code is now invalid though. Oh and before I forget, yea I did redownload everything before trying to install when all this was going on. I even tried one by one to see if it was that, but nothing.

Where did you get the invalid message ? On installing the game ? Did you use the code that was on Origin or do you have the disc and used that code ?

When I went to install the game it kept giving me an invalid code message. I've used the code for years, considering it's the code from the one I bought. I ended up having to use a code I found on yahoo answers, which some other people have had to do as well it seems. I would still like to know why I cannot use my own code, and how it is considered invalid now. The code I was using is from Origin, matching the one I registered my game with, but I couldn't use the disk because it's currently at my home. I'm on vacation right now. I suppose having to use another code isn't much of a solution, since it means I can't use my own copy. I think it's kind of stupid if others have had to do this too.

Was it after you used that code you found that you got issues with the Store content or before ?

Did you get the invalid message on the blue installation screen ? Is your code a DVD code or did you buy the base game on Origin ?

I feel like I confused you somewhere. The game was giving me the invalid code thing and still installing, each time. After I bought this new computer and tried to install the game through Origin. It was already registered, so I just used the code and downloaded from there. It would give me the invalid message even though that was my code, but it will install afterward. Through the whole time I was having the problems, I was using my code from Origin. It was a DVD code, and I would get the invalid message while on the blue install screen yea. The store content issue was while I was going through the invalid messages. I don't know if they're connected or not, but any time I tried to get in touch with help, aside from this, I was given the run-around. Hence why I had to go find a code to use even though I own the game. I'd really love to know why my code won't work.

See there's an issue with the codes for DVDs bought before Origin came out.

When did you buy the base game ? Is the code you have on the back of the manual/white sheet of paper the same as the one you have in Origin ? For me, the codes differe and I cannot use the one on Origin. It doesn't work with that one. The code on the back of the manual works perfectly.

I bought my game in 2009 and that was way before Origin. When they moved all stuff to Origin, they messed up with those codes.

So question is, could this scenario apply to you ?

I actually bought Sims 3 back when it came out in 2009 as well, but I was unaware of this. For the longest time I was unaware you could even download them from Origin once registered. It sounds highly possible that this could be my problem, seeing as the codes could possibly be different. I don't have access to my physical copy since I'm on vacation, and in the process of moving into my own place. It's more than likely that they are different, and perhaps that is the problem, but I still question why it still installed after the invalid message. I know that's a question I would probably have to deal with the help again, but honestly I'd rather never deal with them again. I detest people who can't even pay attention to what I'm saying. I'm not meaning that in a bad way, but I'm sure anyone who has had this problem, which I can see now is a big number of people, can probably understand what I'm saying. I should probably look into installing it again when I can have access to my physical code. It strikes me odd that they haven't done anything to rectify this. By the way, you're pretty awesome, you know that?