Sims 3 won't launch - Origin on Windows 10
We're using the Origin launcher on my PC. When I hit play, I get a black screen, endless spinning 'loading' icon, and then 'Sims 3 has stopped working'.
Version is 1.69.43.024017. There's no c...
Forum Discussion
@cupcakegurl2014 Is this the 1st time you are trying to launch the game or have you played before?
Also could you please post your DxDiag? To post the DxDiag select the 'Choose File' button below the post box and attach your DxDiag text file.
Thank you!
Hello! Thanks for you quick reply.
My daughter has been playing this for well over a year on this PC when it suddenly stopped working. I believe she said it coincided with a Windows update-but its been a couple months now.
Here is the dxdiag file.
Thanks!
@cupcakegurl2014 Did it happen before or after the upgrade to Windows 10? I do believe the issue may be with the graphics card that computer has and that Windows 10 does not have automatically installed drivers for the card.
Hi Kristi,
It happened after the upgrade to Windows 10 (quite a ways after).
Thanks!
@cupcakegurl2014 I see, so it must be something else ☹️
Just to check does the same thing happen if you launch the game directly from the installation directory (C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin) using TS3.exe or Sims3Launcher.exe?
If you can get the launcher to come up like this, could you please try un-ticking all the expansions and stuff packs in 'Expansions &Stuff' and see if you can launch just the base game.
If the same issue occurs, would you be willing to uninstall and reinstall the game? If you are willing to re-install, you can back up the game saves by following the steps here.
