Sims 3 won't launch with Window 10
I used to be able to play Sims 3 on my old PC computer a couple of years ago (bought in 2014). Recently I want to open Sims 3 to play again on the same computer with Window 10 by now. But it crashes ...
Forum Discussion
@fat-furtato According to your msinfo, Origin's update tool is throwing errors, so it's worth doing a clean uninstall and reinstall of Origin:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
However, the issue you've described is exactly what happens when the Sims 3 base game product key is blocked or deactivated. Origin doesn't find a valid key and won't open the game. This most often happens when two accounts get merged: the base game key isn't transferred properly, but it can have other causes as well.
The only way to find out whether this happened to you is to go back to support and specifically ask about the status of your base game key, not only whether it's present but whether it's active and valid. If it's not, a support rep should be able to fix the issue for you.
https://help.ea.com/en/contact-us/
By the way, there's enough information contained in an msinfo report that you probably don't want it posted in a public forum. So it's best to edit your post to remove the file. A dxdiag is fine though.
Thank you very much! I will try your suggestions right after lunch. I did have two account merge issue so you might be right on this. And also thanks for your reminder about posting msinfo report on public domain. I thought I just bought this gaming laptop with absolutely nothing on it besides Origin and Sims 3. Is this still a problem? I am not good at computer at all so any advice will be greatly appreciated.
@fat-furtato If you're asking whether posting the msinfo is still potentially an issue, it's more that sharing the information in it could make your system vulnerable, not that the info is too personal all by itself. It's definitely a good laptop for Sims 3 by the way, capable of running the game on ultra graphics settings without any trouble.
Again thank you for your help. Finally I was able to solve my problem through patiently calling EA support. I probably talked to 5 representatives. First 4 gave not much help. Then I got lucky to finally reach someone in Texas who is just fantastic and super smart. He was able to solve my problem through a series of comprehensive operations. He said my problem is most likely related to antivirus software McAfee. In addition, I have to update graphics driver and do a few other things. They also reset the product key. Anyway, problem solved.
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