Sims 3 won't load past launcher
Please help, I've followed all of EA's and these directions up until this point, I just can't get it past the Sims 3 Launcher. Every time I press play, it crashes and relaunches EA Desktop immediatel...
Forum Discussion
@franberryjuice02 I've split your post into its own thread since your issue is different than the one covered in the thread where you originally posted.
Please go into Documents > Electronic Arts > The Sims 3 > CurrentGame and delete everything inside. This folder should always be empty unless you're running the game, but its contents don't always get deleted after a crash. While you're there, delete the five cache files in the Sims 3 folder as well. For reference:
- CASPartCache.package
- compositorCache.package
- scriptCache.package
- simCompositorCache.package
- socialCache.package
If that doesn't help, please move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop. When you open the launcher, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save.
I moved the Sims3 folder to desktop and tried again and I am still in some hello loop of launcher/load screen without the game actually every loading. Help?
@midniterose1977 If your computer has a 12th-gen or newer Intel processor, please see the accepted solution of this thread:
Otherwise (or if you're not sure), please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/