sims3 ambitions redeem not working (anymore)

Hi,

I have a CD code for ambitions and wanted to get it to run again.

It must have been redeemed via Origin in the past. Now in the EA APP the extension doesn't appear anymore, I would need to buy it again.

Using the same code for redeeming in the EAAPP says that it was used in the past.

The chat on the EA help page is not available. It says try again later (I'm in Europe).

What can I do to activate this extension again?

Thanks!