Forum Discussion
EA_mplsnow
Community Manager
2 days agoHey 73141da343de754f,
If you haven't already, please try clearing the EA App's cache and check if the pack appears under Library > Sims 3 > Manage Add-ons afterward.
If the pack still doesn't appear, you'll need to contact live support for assistance, as we aren't able to support account-related issues here on the forums. Once you fill out the web form, you should be redirected to a self-service page where you'll find the option to chat with an advisor, who can look into the account and code to see what might be going on.
Let us know how it goes, thanks!