Sims3 Ver. w/ no Login Opt.
A few days ago I bought an old unused Sims3 Deluxe, 2012 Version for PC. I put the disc into my computer and downloaded it that way. Everything installed fine. It prompted me to use my one-time-use c...
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I could see “Live Chat” clearly yesterday when I used it to talk with two different game advisors (I got disconnected w/ the first one). But ever since I woke up this morning (when I sent my initial reply here), the “Live Chat” option was gone. Just email remains. So I send an email and wait around all day. Then after clicking around here, I noticed I can see “Live Chat” when logged out. So I logout and finally, at like 1am, I am able to talk with a Game Advisor again through Live Chat. But only when I am logged out… Did EA softblock me?? hahahaa 😢
But anyways. The meeting ended a little bit ago. They said they’ll be working to get it fixed and will be replying back to me sometime soon with (hopefully) the final solution. However they mentioned they might be sending the message through the launcher/game, which could be sticky considering it’s glitched at the moment…
We shall see!! Let us hope things work out well.
EA_Solaire
Community Manager
Community ManagerHi @42dawgz,
If this game was purchased second-hand, it's sounding like this code was used and previously redeemed already to another EA account. Codes can only be redeemed and registered to one EA account, so you will not be able to register this code a second time on a different account. You'll want to get in contact with the retailer you bought this code from for a refund or replacement code instead.
Hi! As previously described several times throughout my posts, I am the one who used the code. I used it when registering the game mid install. If your system has the ability to see what date the code was installed, you will see that it only happened within the past few days. Furthermore, the case was unopened when I purchased it.
The problem is not that I was never able to use the code. It's that I already used it when installing it, and now I am unable to connect it to my EA account. If I couldn't use the code, I wouldn't be able to play the game as it is right now. The issue is that I can't connect it to my EA account. 😞
- EA_Solaire
You can contact live support again and have them check the details of this code to see which account it's currently tied with. Please reach out to live support again by submitting a help request here- when you contact in, be sure to provide the code in the live chat or email with your advisor, rather than providing a picture so the live support team can search for your code. You can also attach this AHQ conversation when you reach out so the team has further information to reference.
Thank you for your advice, I'll try again.
Take a look at my attachment though, it show's this new issue I am having with support.
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