Store content will not stay installed
I'm having a problem with only store content, not 3rd party content. I tried downloading my store content through the Sims Store website and in game, but my downloads will not stay installed. When I try to download in game, it shows as installed an I can use it but when I close the game and play later, my downloads are gone. Seems like this happened as soon as I started using the EA app to play.
I also noticed that sometimes I will get a message saying I do not own the item I'm trying to download, which doesn't make sense?
I submitted a report with EA and here is my EA Report ID: 1ce97872-270a-4533-bbd0-c72e7c7bf1b9
I would appreciate any help! Thank you.
@kwohld Please try the suggestion here to start with a clean user folder:
Let me know whether it helps.