Forum Discussion

SenatorPinksun4's avatar
SenatorPinksun4
2 years ago
Solved

The Sims 3: CD Key doesn't working.

I've bought game on Steam. I've created The Sims 3 account and wanted to register my game, but when I'm trying to register it, page saying that my CD is invalid. On first screenshot there's the proof that I own the licensed copy of the game. On second screenshot is the proof that my CD, according to thesims3.com is invalid. Dear developers from EA, any ways to fix it or can you register it on my account if I'll send you my CD?
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey there @SenatorPinksun47 

    If you're seeing an error that your code is invalid, you'll want to reach out to the live support team so they can check your code and see what's going on- here on AHQ, we aren't able to access your account information to take a look. 

    You can contact live support for more help on your code from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

11 Replies

Show More
  • pinq7's avatar
    pinq7
    Seasoned Newcomer
    21 days ago

    Now, they won't let me create a new case and keep saying it's Not Fixable and that i wasn't available, but the Chat never loaded an Advisor and continue to show a 99+ wait and over 360 minutes, the reps who noted my cases never directly contact me but just noted the cases as Fixed, Not Fixable, Resolved and Player Unavailable. I hate EA. Why say you offer support but truly, you don't. 

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,335 PostsLatest Activity: 2 hours ago