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@Sevvalaksu Does the game crash in a new save in Sunset Valley as well? Please test for comparison's sake and let me know.
Please also run a dxdiag and attach it to your reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
The Event Viewer information is limited and somewhat generic, especially in this instance. All I can see is that you're running the EA App version of Sims 3 and that it crashed with an access violation. This in turn can be caused by a wide variety of underlying issues.
- 7 months ago
Thanks for the answer. I only have Sunset Valley. Yes usually when I play on Sunset Valley it crashes. But sometimes it crashes during character creation screen. Additionally I left the DXdiag images.
- puzzlezaddict7 months agoHero+
@Sevvalaksu I need the entire dxdiag, saved as a text file. There should be a button to "save all information" in the lower-right corner of the window. You can attach the .txt file to a reply here.
Please also let me know whether you use mods or custom content, and if so, which mods. It's fine if you do; I just need to know.
- 7 months ago
I let the dxdiag text.
I don't use any mod. I only have "Adventure Lands" pack. I don't use any mod. I could play when my pc has Win10. I started having this problem when I upgraded to Win11.
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